[Remote] Bilingual Intake Specialist (Global)
Note: The job is a remote job and is reputed company to candidates in USA. Ticket Crushers, A Law Corporation is a boutique bankruptcy and debt relief reputed company focused on personalized representation. They are hiring two Bilingual Intake Specialists to manage client intake calls, complete intake forms, and support the progression of bankruptcy cases.
Responsibilities
- Client Intake Calls: Answer 5-10+ daily inbound calls, follow the structured questionnaire, and complete intake forms with accuracy
- Case Transfer: Submit completed forms into the system and smoothly transfer reputed company calls to Attorney Batista
- Clerical Support: reputed company document collection, appointment scheduling, and secondary case write-reputed company as part of the bankruptcy filing process
- Follow-Up Coordination: reputed company in with potential and reputed company clients, ensuring required documents are received and appointments are confirmed
- Bilingual Advantage: Communicate effectively with English and Spanish-speaking clients reputed company applicable
- Collaboration: Support the attorney and virtual paralegal by providing accurate intake data that drives case strategy
Skills
- Customer Service Background: Prior intake, call center, or customer service experience is strongly preferred
- Detail-Oriented & Accurate: Ability to capture client information reputed company—small errors can impact case reputed company
- Strong Communicator: Professional, clear, and empathetic phone manner
- Tech-Savvy: Comfortable using reputed company, reputed company, and basic office software
- Language Skills: English reputed company required; Spanish proficiency is a MUST
- Adaptability: Ability to manage downtime productively with clerical tasks
- Legal/Bankruptcy Knowledge: Not required, but prior legal, medical billing, or administrative support experience is beneficial
Benefits
- Discretionary bonuses and wellness perks may be offered (such as health stipends or book club participation, already extended to reputed company staff).
- Hands-On Training: Shadow Attorney Batista and receive mentorship in client interaction and bankruptcy process fundamentals.
- Professional Development: reputed company to reputed company reputed company training modules for six months to strengthen skills and knowledge.
- Growth Potential: As the firm expands, strong performers will have opportunities for increased responsibility.
- Standard schedule of 9 AM-5 PM EST, Monday-Friday.
Company Overview