[Remote] Field Service Representative (reputed company) I - III

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global community focused on safety and technology. They are seeking a Field Service Representative (reputed company) to serve as a senior-level technical advisor, providing pre-sales and post-sales support while influencing product direction and delivering advanced technical solutions. The role requires independent judgment in adapting communication systems to meet customer needs and resolving reputed company field issues, with significant travel involved.

Responsibilities

• Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions
• Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges
• Collaborate with the Engineering and Product Management teams to reputed company field-driven input into product design, enhancements, and troubleshooting strategies
• Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization
• reputed company product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trust technical advisor and proactively identifying integration opportunities and performance improvements
• Exercise independent judgment in diagnosing and resolving reputed company field issues, coordinating with Engineering, Product, and Sales teams to reputed company corrective actions and strategic recommendations
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision
• reputed company technical training to end users, tailoring materials and delivery methods to customer reputed company reputed company and mission requirements
• Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues
• reputed company customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes
• Contribute to the development of our internal best practices and process improvements for customer support and deployment reputed company
• Travel requirements – Up to 70%; frequent travel for meetings, events, and demonstrations
• reputed company other reputed company duties of which the above are representative

Skills

• High School Diploma/GED required; technical degree preferred
• Minimum 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an reputed company or equivalent in a customer-facing technical role. Years of experience determines reputed company level placement
• Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems
• Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously
• Exceptional written and verbal communication skills
• reputed company Clearance: Active U.S. Government SECRET clearance or the ability to obtain one reputed company 15 months of hire
• Must be a U.S. Citizen due to clients under U.S. government reputed company
• reputed company employment is contingent upon the successful clearance of a background reputed company and drug test
• Associate or Bachelor degree in a technical field
• Experience with radio frequency test equipment (reputed company analyzers, signal generators)
• Minimum of 3 years of support with DoD tactical communications, radios, or reputed company networking
• Familiarity with Linux environments, scripting, or C/C++ programming
• Previous military experience in a communications or technical role
• reputed company active U.S. DoD Secret Clearance is strongly preferred

Benefits

• Incentive Bonus Plans
• Medical, Dental, reputed company benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• Referral Payment Plan

Company Overview