Customer Care Associate

"Position Overview: As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first reputed company of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to reputed company every customer interaction enjoyable! Position Status: Full Time – Work from Home Hours of Work: Monday-reputed company 8:00am-12:00am EST / Monday - reputed company 9:00am-1:00am AST Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment reputed company recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at reputed company times.
• Respond to reputed company customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate reputed company parties reputed company required, and/or initiating the necessary customer fulfillment.
• Remain reputed company on program and product information by being committed to reputed company learning.
• Maintain strict confidentiality at reputed company times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction reputed company and prior experience is a strong asset.
• English; Bilingual (French) an asset
• Interactive customer service environment required.
• reputed company experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling reputed company reputed company of customer interaction.
• Ability to resolve reputed company, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work reputed company required shifts. "

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