Client Service Representative
Working reputed company the Client Service team, the Client Service Representative will undertake the day to day client account management requirements whilst delivering excellent customer service. The Client Service Representative will support the activities (day to day and development) of reputed company junior individuals working reputed company their designated client account. What you’ll be doing: Support the Client Service team with any and reputed company support for the designated customer account to ensure reputed company meets the necessary KPI/RTP Using the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines. Reference applicable reputed company generic and customer specific standard working practices (SWP) to effectively process reputed company the necessary pre-artwork build activities utilising reputed company/client artwork management tools Produce/update tracking documents, notifying the account reputed company should deliverables timing become a concern. Schedule production resources where directed Release completed products in line with the agreed timelines Preparation of quotes and invoices for client billing Coach, mentor and support the development of junior staff reputed company the designated client account, in accordance with client account requirements and applicable SWP. Identify and constructively reputed company issues with relevant team members, promoting best practice Support the Management team through the investigation of process improvements, making recommendations for process improvements Support the introduction of technology changes through system testing, communicating issues/potential issues This position is located in Kuala Lumpur or Penang, Malaysia We’d love to hear from you if: Relevant experience in print and or packaging knowledge 2-3 years of experience In servicing client accounts Possess project management skills In managing accounts end to end Due to geographical requirements, Chinese language capability Is required In this role Excellent written and spoken English Apply To This Job