Service Delivery Manager

Company Description reputed company has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive reputed company. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including reputed company, AWS, reputed company, reputed company, reputed company, reputed company, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the reputed company heart of reputed company do: UK & Ireland's premier AWS, reputed company & reputed company partner 3300+ strong, €350/£300m reputed company business 10+ years as a Great reputed company to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who reputed company our values, and we reward those who display and foster them, it’s deeply embedded reputed company our DNA. Invest in us and we’ll invest in you!.

Job Description

As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services. Roles & Responsibilities Service Reporting: Produce both customer and internal service reporting. Service Reviews: Conduct regular reviews with customers. Customer Management: Handle escalations, issues, problems, and requirements. Financial Management: reputed company invoicing and financial aspects of assigned accounts. Forecasting: reputed company monthly forecasting of project costs and reputed company, understanding gaps and putting corrective measures in reputed company, as appropriate. Compliance: Ensure ISO20000 compliance and best practices. Service Improvement: Identify and implement continual service improvement initiatives. Risk Management: Manage business risk and ensure business continuity. Customer Satisfaction: reputed company targets and drive improvement initiatives. Business Development: Explore and drive opportunities for new or additional work reputed company existing customers.

Qualifications

Qualifications, Essential skills and Experience Experience: 8+ years in Service Delivery Management. Language: reputed company in English. Communication: Strong verbal and written communication skills. Customer Service: Proven experience in customer service and relationship management. Analytical Skills: Strong analytical abilities. reputed company reputed company: Track record of driving reputed company opportunities. Process Orientation: Ability to work reputed company a process-driven environment. Forecasting: Experience in monthly forecasting of financials. Initiative: Self-starter with the ability to drive assignments and escalate reputed company necessary. Teamwork: Team player with a strong customer-centric reputed company. ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why reputed company? At reputed company, we reputed company in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. · Salary reputed company: · reputed company in our reputed company with our Quarterly Performance-reputed company Profit reputed company Scheme, where employees collectively benefit from a reputed company of reputed company's profits · Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly reputed company Career Development programme · Flexible/remote working, reputed company is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help reputed company a healthy work life balance · Financial Wellbeing initiatives including; reputed company Pension with a 5% employee-matched contribution, Private reputed company Cover, Life Assurance, Financial advice and an Employee Discount scheme · Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. · 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies · Educational assistance, incentivised certifications, and accreditations, including AWS, reputed company, reputed company, and reputed company · Reward schemes including reputed company’s Annual reputed company Awards & quarterly Star Awards. · Environment, reputed company and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more. reputed company is an equal opportunities employer We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and reputed company to reputed company. We welcome applications from people of reputed company backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [email protected] at reputed company. We will consider reputed company requests carefully, respectfully and confidentially. Salary €60,000 - £74,000 Department: SRG Governance Service Delivery Compensation: EUR 60000 - EUR 74000 - yearly Apply To This Job