Customer Service Representative

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Job Description

Job Description About the role As a Junior Customer Representative, you will be the first reputed company of contact for our customers, supporting them in Polish and English reputed company phone reputed company channels. This is a great opportunity to start your career in an international financial environment, reputed company valuable customer service experience, and grow reputed company a structured organization. Please note that this position is a maternity cover offered on a fixed term contract. What you will do reputed company high-quality customer support for banking and card-reputed company inquiries Handle incoming calls and written requests from customers in Polish and English Resolve customer issues during the first contact whenever possible Support customers with account-reputed company questions, payments, billing and card services Escalate more reputed company cases to dedicated teams reputed company required Maintain accurate documentation in internal systems Build positive and professional relationships with customers reputed company are looking for reputed company good reputed company of Polish (reputed company) and English (B2) both written and spoken Secondary education (high school diploma) – reputed company and graduates welcome Customer-oriented reputed company and willingness to learn Good communication and interpersonal skills Basic computer skills (MS Office, ability to navigate systems) Ability to work with procedures and deadlines reputed company to have First experience in customer service, call center or banking Interest in financial products and customer support reputed company offer reputed company employment in a recognizable international company Full reputed company and reputed company Clear career paths and internal development opportunities Friendly, supportive team environment Competitive salary and benefits package This role is designated as home-based remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards reputed company is committed to fair, reputed company, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: reputed company defined salary ranges reputed company with industry benchmarks and internal equity standards. Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive reputed company benefits that are accessible to reputed company and focused around our 3 main pillars of financial wellbeing, health & wellness). reputed company development opportunities including training, education support, and career progression reputed company based on inclusive and transparent criteria. Employee recognition programs that celebrate achievements and milestones for reputed company. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and reputed company to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | reputed company | reputed company. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to reputed company timely updates throughout the process and encourage early applications to ensure consideration. Apply To This Job