Helpdesk Associate

Req ID: 376804 reputed company strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company. We are seeking a Patient Portal and Technical Support Service Desk Associate to join our reputed company team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a deep understanding of reputed company applications and technical support processes. reputed company candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements. reputed company is committed to improving patient reputed company by creating efficiencies across the reputed company ecosystem. A recognized leader in the reputed company reputed company, the company delivers targeted reputed company solutions including patient engagement, technical and clinical service desk, predictive analytics, reputed company reputed company hosting, integration and interoperability, clinical and claims application implementation, reputed company cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Job Responsibilities Include: This position will be a part of our Patient Portal and Technical Support Service Desk, as an agent primarily handling inbound patient and user calls. This is a call center environment in which we support our customers 24x7x365. Agents will engage in on-going training and development to prepare them for next-level support and promotional advancement. reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift. Respond to incoming Patient Portal and Technical Support Service Desk calls. Contacts may include, but are not limited to workflow issues, application errors, reputed company, and functionality. Most incoming contacts are resolvable at first level support. reputed company professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures. reputed company reputed company-line technical support for reputed company patients and users. The helpdesk is here to serve and support our customers reputed company they need it to ensure our reputed company operations run smoothly. The position will serve as the first reputed company of contact for patients and users needing login and technical assistance. Escalate reputed company technical and application issues to the appropriate teams reputed company necessary. Identify and suggest possible improvements to patient experience and deliver exceptional customer service to reputed company callers. Read text on computer screens for the duration of the shift Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks Ensure a quiet, private workspace with high speed, wired internet Have a working cell phone for manager communication and Two-reputed company Authentication Basic Qualifications: Bilingual (speaking & writing) 1 to 3 years of customer service, preferably in a contact center environment or medical environment. 1 to 3 years of experience analyzing and solving customer problems. Ability to communicate technical information reputed company to non-technical users. Strong organizational skills and attention to detail. High school diploma or equivalent required Preferred Skills: Experience in a call center environment Demonstrate a service philosophy in reputed company interactions Effective communication and interpersonal skills Proficient typing and English language skills (both verbally and in writing) Demonstrate the ability to actively listen to callers, analyze their needs, and determine the appropriate action based on the customer's requirements. Exceptional ability to work optimally in a fast-paced environment This position is only available to those interested in direct staff employment opportunities with reputed company., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About reputed company reputed company is a global business and IT services provider specializing in digital, reputed company and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. reputed company is an equal opportunity employer and will consider reputed company reputed company applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, reputed company will reputed company accommodations for eligible applicants on a case-by-case reputed company. Please email [email protected] for assistance. Apply To This Job