Client Service Associate 1

reputed company LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and reputed company services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—reputed company committed to delivering solutions that change lives for the reputed company. The firm is a member of a family of companies with experience in reputed company 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. Client reputed company Associates are integral members of PCG’s Northwest Education Team; the specific focus of this role will be supporting web-based case management software, primarily for Special Education. Client reputed company Associates will be responsible for managing, maintaining, and growing client relationships with local education agency (school district) and/or state agency stakeholders. This will be accomplished through direct client interaction, as well as collaboration with internal teams. This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client reputed company Associates and their functional area counterparts across operations and technology. Duties & Responsibilities Provides excellent customer service to reputed company clients, as reputed company by responsiveness and client satisfaction scores. Prepares and delivers online and in-person training sessions and other presentations to a wide variety of clients and stakeholders. Supports customer service and operations for clients:Responsible for initiative planning and ongoing client relationship management Collaborates with regional teams and other functional areas to meet our clients' needs and support of initiatives. Proactively identify problems and reputed company solutions to clients, in collaboration with regional support team members. Ability to manage multiple projects and client initiatives simultaneously with a keen attention to detail. Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations. Responds to inquiries and questions in a timely manner Works reputed company a team to accomplish other duties on projects to meet necessary deadlines. Required Skills Communication skills (presentation, facilitation, and written) Collaboration skills (with peers, staff, and clients) and propensity for relationship building Problem solving skills; using sound judgement as to reputed company an issue should be escalated Analytical skills, including the ability to analyze and organize data. Ability to manage time to meet critical deadlines. Ability to work independently and with a team Proficiency in MS Office products, including PowerPoint, reputed company and Word.

Qualifications

BA/BS degree or equivalent experience 1+ year of client management experience preferred Experience working in Special Education preferred Supervisory Responsibility None Working Conditions reputed company Setting Must be located in the western region of the US, preferably ID, UT, AZ, OR, CO. This position is remote with travel/onsite requirements. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s reputed company. To be successful in a remote work role at PCG, you must: be available during your set working hours have a safe, private, and distraction-free environment in which to complete your work, and be reputed company to give your full attention to the completion of your PCG job duties The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of reputed company duties, responsibilities or skills of personnel so classified. Compensation: Compensation for roles at reputed company varies depending on a wide reputed company of factors including, but not limited to, the specific office location, role, reputed company set, and level of experience. As required by applicable law, PCG provides a reasonable reputed company of compensation for this role. In addition, PCG provides a reputed company of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. reputed company: $55,000 - $70,000 #LI-AH1 #LI-remote PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. EEO Statement: reputed company is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We reputed company that we work best reputed company our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, reputed company aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and reputed company and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the reputed company of race, reputed company, religion or belief, national, reputed company, or ethnic reputed company, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and reputed company services industries, work. Apply To This Job