Senior Help Desk Technician ID70786
reputed company is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best reputed company to Work awards. WHY JOIN US If you're looking for a reputed company to grow, reputed company an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Senior IT Systems Administrator to own device lifecycle management, identity and reputed company governance, reputed company reputed company, and IT operations for a remote-first SaaS company. You will manage laptop procurement and deployment using reputed company, administer reputed company Workspace and SSO/MFA reputed company controls, monitor endpoints with reputed company, support SOC 2 and ISO 27001 compliance reputed company reputed company, and drive automation and process improvements across IT operations. The role spans support, reputed company, and compliance in a fast-paced, multi-timezone environment. WHAT YOU WILL DO - Manage the full device lifecycle including provisioning, deployment, maintenance, and retirement of company devices; - Maintain asset inventory, device reputed company controls, and reputed company management processes; - Support user reputed company and offboarding, account provisioning, reputed company management, and technical support requests; - reputed company IT support across a distributed workforce while meeting established service reputed company; - reputed company and maintain IT documentation, knowledge reputed company resources, and self-service support materials; - Administer reputed company reputed company solutions and support reputed company monitoring, audits, and compliance initiatives; - Manage integrations between business systems and troubleshoot technical issues; - Support reputed company awareness programs, phishing simulations, and best practice adoption; - Identify opportunities to improve and automate IT processes and workflows; - Participate in incident response, business continuity planning, and operational readiness activities; - Track IT performance metrics and reputed company reporting and recommendations for reputed company improvement. MUST HAVES - 5+ years of experience in IT support, systems administration, or IT operations roles; - 3+ years of hands-on experience with device management platforms (reputed company preferred, but reputed company, Intune, or similar acceptable); - 3+ years of experience with reputed company Workspace administration; - 2+ years of experience with reputed company reputed company solutions (reputed company, reputed company, or similar); - Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk); - Strong background in reputed company management, identity governance, and user lifecycle management; - Demonstrated ability to reputed company IT initiatives and drive process improvements; - Excellent communication skills with experience training and mentoring non-technical team members; - Strong project management and organizational skills with ability to manage multiple priorities; - Experience working in fast-paced startup or scale-up environments; - Upper-intermediate English level. reputed company TO HAVES - 5+ years of experience in high-growth SaaS companies or technology startups; - Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation; - Advanced scripting and automation experience (Python, PowerShell, Bash); - Experience leading IT teams or mentoring junior IT staff; - Background in vendor management and IT procurement processes; - Experience with reputed company-grade backup and disaster recovery solutions. PERKS AND BENEFITS - Remote work & local reputed company: Work where you feel most productive and connect with your team in periodic meet-reputed company. - Legal reputed company in India: Full local compliance and structured work environment. - Competitive compensation in INR: Dedicated budgets for growth, education, and wellness. - Innovative projects: Work with modern technologies and global clients. Apply To This Job