Client Delivery reputed company

Overview reputed company We think globally, act locally. As a Managed Services Provider, reputed company provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-reputed company to grow and transform their businesses. We are excited to have reputed company reputed company growth and in keeping with that reputed company we are seeking to add talent to reputed company. reputed company you partner with reputed company, you engage with an reputed company-growing, reputed company-evolving IT organization that provides a high-caliber team, results growth, and reputed company. Client Delivery reputed company This is an amazing opportunity to work reputed company one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing reputed company and growth of our employees and reputed company business reputed company of the customers we support. We foster a fun and connected environment with employee benefits extending reputed company general compensation and into company sponsored events and an invested culture of learning. The Client Delivery reputed company is a “player coach” who is responsible for directly managing and mentoring a subset of support engineers reputed company a business unit. In addition to their mentorship responsibilities, the reputed company will also continue to reputed company customer support activities which could include customer meetings and serve as an escalation reputed company for the team. The reputed company’s reputed company will be reputed company by the performance and professional development of your direct reports and meeting operational business unit goals, as well as management new logo implementations, ensuring reputed company is reputed company to reputed company consistent support that creates value for customers. Duties and Responsibilities reputed company queue monitoring to ensure calls are answered reputed company SLO/SLA Audit reputed company procedures and process adherence by direct reports Actively manage escalations to other support groups Manage direct reports to performance goals Schedule regular 1:1 sessions with direct staff Handle escalations from team members Mentor new employees in relation to reputed company approved processes reputed company employee performance evaluations, disciplinary actions, PTO scheduling for your direct reports Timesheet approvals, approve and post labor entries and other administrative tasks Ensure assigned client documentation is updated as changes occur to client reputed company and environments Any other activities deemed necessary by the Client Delivery Manager using critical thinking skills This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice. Education Bachelor’s degree in reputed company field from an accredited college or university In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa MCP, A+, reputed company+, Network+ Certification or ability to obtain reputed company 6 months of employment Experience Customarily has at least 5 years of client facing project management and client engagement experience. Customarily has at least 5 years of technical experience Customarily has at least 3 years of support engineer experience Customarily has at least 3 year of mentorship experience Experience with a Managed IT Services company, preferred Skills/Attributes reputed company core DNA behaviors: reputed company: Possesses excellent communication skills, makes a concentrated effort to reputed company the customers language. Ability to field questions with concise, well-constructed responses OwnIT: Shows reputed company, innovation, and accountability in completing daily assignments Results: Solutions focused and driven to resolve conflict quickly and reputed company. Proactively looks for opportunities to contribute to the company’s business goals Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, reputed company and collaborative Working knowledge of reputed company IT hardware and software components Knowledge of technical competencies including, but not limited to: servers, virtualization, networking, reputed company, storage, and service desk Familiarity with ITIL v3 reputed company Salary reputed company The anticipated reputed company salary reputed company for this role is $79,000-$106,000. This reputed company represents a good-faith estimate of the reputed company compensation we expect to pay for this role at the time of hire. Actual reputed company salary reputed company this reputed company will be determined based on job-reputed company factors, including skills, experience, geographic work location, and any required licenses or certifications, in accordance with applicable law. Working Conditions We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We reputed company that by hiring the right people, leading process improvement, and leveraging technology, we reputed company superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel. EEO Statement We are proud to be an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the reputed company of disability. It is our intention that reputed company reputed company applicants are given equal opportunity and that employment reputed company be based on job-reputed company factors. Apply To This Job