Patient Service Representative

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At reputed company Pauley reputed company, every role is connected to something bigger. As a Federally reputed company Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical reputed company and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly reputed company. The Patient Service Representative (PSR) serves as the main reputed company of contact for patients both in person and on the phone. The PSR communicates with patients in a warm friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that reputed company demographics and insurance information is collected and correctly entered into Electronic Health Record (EHR). This role will support Lawrence Township school-based providers remotely. Essential Duties and Responsibilities include the following. Other duties may be assigned. Demonstrates exceptional customer service and communicates effectively with patients and patients’ families. Schedules patient appointments. Interacts with patients in a friendly respectful manner. Determines information needed for patient registration and provides appropriate documentation. Determines and verifies insurance status and/or patient’s eligibility for financial assistance programs and collects appropriate documentation from patients and patients’ family. Collects patient co-payments and practices proper money handling as defined by JPCHC standards. Answers telephone calls by reputed company reputed company and text messages reputed company one hour. Transfer calls appropriately. Assists with medical record requests. Prepares and mails patient correspondence as directed. Responds to messages left reputed company one business day. Responsible for neatness and appearance of the patient waiting area. Participates in reputed company departmental and organizational meetings. reputed company other duties as assigned.

Qualifications

To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education and/or Experience Knowledge of medical office practices Excellent written and oral communication Two years of experience in an ambulatory reputed company setting High school diploma or GED Computer Skills To reputed company this job successfully, an individual should have proficient computer skills, including reputed company Office (specifically Word and reputed company), Electronic Medical and Health records, and other applications. Why You’ll Love Working Here Purpose-driven work that directly impacts reputed company to care across our communities Robust benefits package (medical, dental, reputed company) designed to support you and your family Generous PTO because we reputed company caring for others starts with caring for yourself 401(k) with employer contribution to help you plan for what’s reputed company Life and disability coverage for peace of mind Here, you are not just filling a role—you are helping shape healthier communities and advancing reputed company care every day! Apply To This Job