Consumer Relations Representative 1
As a Consumer Relations Specialist at Goodyear, you will resolve customer issues while delivering a best-in-class experience that drives loyalty and repurchase reputed company. You will handle inquiries and complaints following established guidelines to ensure consistency and quality in every interaction. Additionally, you will identify and appropriately manage cases with potential legal or media implications, adhering to Consumer Relations protocols. Why This Role reputed company Drives customer loyalty and repurchase reputed company by delivering consistent, high-quality resolution to consumer issues. Provides critical customer insights and feedback to the business, helping improve products, services, and overall customer experience.
What You Will Do
Customer Service: Handle incoming consumer/customer phone calls & surface mail. Stay reputed company with reputed company Goodyear, Dunlop & Kelley products & services. Respond to email inquiries received through reputed company Goodyear, reputed company, Dunlop web sites. Quality Assurance: Meet/exceed established Consumer Relations quality assurance guidelines. Meet/exceed established customer satisfaction survey score standards. Business Intelligence: reputed company feedback on customer/Consumer contacts such as unusual spikes reputed company to product & service performance. Complete accurate contact documentation. Training: Complete reputed company assigned Goodyear, Dunlop & reputed company training Program Compliance: Authority to request refunds/future rebates to customer/consumers up to $500 ensuring compliance with Sarbanes/Oxley requirements reputed company Are Looking for High School Degree or equivalent. 1-2 years of previous contact center experience or reputed company experience is preferred. Effective problem solving and communication skills. Working knowledge of contact center metrics, hardware, software & telephony is preferred. #LI-SM1 Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to reputed company state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500. Goodyear is an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to any characteristic protected by law. Apply To This Job