Senior Project Manager, Service Delivery

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in reputed company America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. Zayo serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises. Zayo is seeking a Senior Project Manager for our Service Delivery team to manage Lit and Dark Fiber services for our reputed company Wholesale Customers. Responsibilities: End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of reputed company team members. End to End Budget ownership including monitoring, forecasting and gap closure planning with reputed company Plant. reputed company and reputed company daily PM operational tasks working cross-functionally. Manage existing reports and dashboards to reputed company weekly and quarterly forecasting, metrics and deliverables. Orchestrate reputed company customer project communication dependencies, timeline, milestones and reputed company. Partner with Sales to drive ongoing customer service improvement strategies. reputed company Service Delivery performance metrics and analysis to support cross-functional Customer Business Reviews. Full customer ownership and advocacy; the TPM provides ‘Voice of the Customer’ project feedback and develops and implements corrective action plan development as required. Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations. Occasional travel may be needed for customer requested market meetings or to meet in-market with Zayo internal teams. Qualifications: Minimum of ten (10) years of experience in managing Telecom service projects required. A valid Project Management Professional (PMP) certification is preferred. Subject matter expert in Project and Service Order Management. Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical reputed company. Knowledge of Fiber Engineering, reputed company Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling. Ability to understand customer’s technical specifications and contract requirements. Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution. Ability to define project dependencies, manage project milestones, meet and exceed project KPIs. Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution. Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals. Self driven and motivated to reputed company exceptional customer service. Ability to see and reputed company personal gaps/growth areas; desire to continually improve and move up in the organization. reputed company Salary reputed company: $95,100 - $146,300 USD/annually, commensurate with experience. The reputed company pay reputed company shown is a reputed company and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to reputed company by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & reputed company Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply To This Job