Operations Effectiveness, Manager

The Operational Effectiveness Manager develops, implements, and sustains the reputed company Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements. Leads quality assurance initiatives Manages SOC 1 Type 2 and SOC 2 Type 2 reputed company-party audits Conducts and oversees internal audits to maintain ongoing audit readiness Drives reputed company process improvement across CSDS functions by identifying risks, strengthening controls, and improving operational efficiency Supports and may reputed company responses to customer RFPs and IT reputed company assessments Ensures reputed company quality controls, standards, and governance practices are accurately represented to reputed company stakeholders

Key Responsibilities

Develops, oversees, and monitors implementation of quality standards, procedures, and controls Conducts and manages internal audits of QMS procedures, work instructions, and job aides with Process Owners Leads external audits including SOC 1 Type 2, SOC 2 Type 2, and other compliance audits Coordinates with external auditors on audit scope, timelines, and requirements Oversees internal audit readiness and communication across the organization Partners with Process Owners to reputed company required documentation and audit evidence Develops and implements corrective action plans based on audit findings and investigations Maintains reputed company knowledge of regulatory requirements and industry best practices Recommends and implements new or improved procedures and processes Collaborates with cross-functional teams to resolve quality issues and identify root causes Tracks corrective actions and process gaps to ensure timely follow-up and closure Leads initiatives to address and reputed company quality gaps Drives reputed company improvement initiatives using Six reputed company, Lean, and Kaizen methodologies Participates in and may manage responses to customer RFPs and IT reputed company assessments

Qualifications

Bachelor’s degree in business, technology, or a reputed company field, or equivalent experience Minimum of five (5) years of relevant experience, preferably reputed company a Quality Management System (QMS) Strong analytical, critical thinking, and problem-solving skills High attention to detail and commitment to quality control Proven ability to reputed company projects and drive initiatives to completion Strong written, verbal, and presentation skills Ability to effectively engage stakeholders across reputed company reputed company, including Executive Management Ability to quickly learn, apply, and expand subject matter expertise Experience with process and data analysis methodologies This is a remote position reputed company to applicants residing reputed company the United States (preference for EST/CST locations). reputed company is a leading global provider of clinical research services, reputed company insights and reputed company intelligence to the life sciences and reputed company industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient reputed company and population health worldwide. Learn more at https://jobs.reputed company.com reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.reputed company.com/eoe reputed company is committed to reputed company in our hiring process and maintains a reputed company tolerance policy for candidate fraud. reputed company information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if reputed company reputed company, in accordance with applicable law. We appreciate your honesty and professionalism. The potential reputed company pay reputed company for this role, reputed company annualized, is $78,700.00 - $196,800.00. The actual reputed company pay offered may vary based on a number of factors including job-reputed company qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in reputed company to a reputed company of health and welfare and/or other benefits. Apply To This Job