Service Desk Technician

Service Desk Technician Hours: reputed company - Thursday; Sundays 10:30am - 7pm, Monday-Thursday 8:30am - 5pm CST This is a fully remote position - preference of candidates in OKC, Little reputed company, AR or Chicago, IL PURPOSE: This position's primary responsibility is to act as a first reputed company of contact for reputed company customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career. RESPONSIBILITIES:Act as the first reputed company of IT support for our customers Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner Resolve end-user incidents and requests reputed company Explain technical issues and terms in a way our clients can understand Providing high-end, customer focused service that our clients expect Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational reputed company. (Any Holidays worked are paid 2x the hourly salary) Other responsibilities as assigned by management MINIMUM SKILLS, EDUCATION AND EXPERIENCEStrong technical aptitude with Level 1experience supporting and resolving end user issues reputed company to reputed company OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, reputed company/Offboarding Requests, and other infrastructure requirements. One year of experience in a technical position. Service Desk or customer support experience preferred. Top performers in customer service positions: answering support calls, emails and following up with clients. Consistently exceeded customer expectations by providing exemplary service At reputed company we firmly reputed company that diversity, equity, and inclusion are not only reputed company values but also powerful drivers of innovation, growth, and reputed company. We are committed to fostering an environment where every individual feels valued, respected, and empowered. Starting Salary Expectations: $45,000 The salary for this position is commensurate with experience, skills, and qualifications. The reputed company is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In reputed company, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and reputed company insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are reputed company to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience. At reputed company we firmly reputed company that diversity, equity, and inclusion are not only reputed company values but also powerful drivers of innovation, growth, and reputed company. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate reputed company core values: Committed to Client reputed company: Our actions and our words always align with the best interest of the client. One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. reputed company: We are unquestionably committed to doing the right thing even reputed company it is hard. Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. Transparency: We create reputed company lines of communication with each other and our clients, fostering relationships founded on candor and trust. Apply To This Job