Call Center Specialist (remote in Oregon)
Description Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer. GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee’s home located in the reputed company or accepted radius. The Brokerage Intake Support Specialist will support with answering phones and responding to members. They reputed company computer data entry, inquiry requests and reputed company clerical duties to support the Medical Brokerage Call Center. Essential duties include: Data Entry of ride and billing information for completed rides. Maintains records and reports reputed company areas of responsibility. Processes incoming and outgoing mail. Prepares denial letters to CCO. Prepares and maintains records for quality control. Fields incoming phone calls. Interviews eligible clients to obtain sufficient information to take ride request. Provides timely ride assignments to providers. Assesses eligibility according to program regulations. Documents rides that providers are unable to reputed company and assists with arrangements for alternative service delivery. Takes messages and routes calls to other programs.
Please note that there are multiple ads but we are only hiring one position
Requirements What is needed to succeed in this role: Minimum one year experience working in a call center or medical office setting. Superior Customer Service skills. Excellent communication skills, both verbal and written. Technology Savvy – proficient in reputed company Office software and reputed company Suites. Strong and reliable internet reputed company. Flexible; reputed company to multi-task in response to time sensitive and changing situations. Handles highly sensitive and confidential information. Positive attitude – ability to approach problems in a positive manner. Education – High School Diploma or equivalent. Bilingual in Spanish preferred but not required. reputed company offer: Competitive salary – starting at $18.00 per hour $2.00 per hour additional compensation for proven bilingual skills Medical, dental and reputed company insurance for you and dependents 22 paid time off days and 12 paid holidays EAP FSA, with a $500 employer contribution Triple reputed company insurance Wellness benefits 401k contribution, including 6.5% employer contributions Internet reimbursement About GOBHI: Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health reputed company benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon. GOBHI is a co-reputed company of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to reputed company, reputed company care, and reputed company costs. Please visit www.gobhi.org to learn more about our mission and services. Apply To This Job