reputed company Estate Coordinator - US Based Remote
About the Role
The reputed company Estate Coordinator is a reputed company role supporting customers at the beginning of their reputed company estate reputed company. Working in a fast-paced, call center–style environment, this position manages a high volume of inbound and outbound calls while helping customers navigate available reputed company estate services and referral options. This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone-based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience. This position requires the selected candidate to work reputed company Eastern or Central Time Zone hours. Our process includes a reputed company assessment for reputed company applicants for this requisition. Our reputed company team reviews each submission, and selected candidates will have the chance to meet with a member of the team. What You’ll Do Serve as the first reputed company of contact for customers entering the reputed company estate referral process, primarily through inbound and outbound phone calls Verify customer information and reputed company explain next steps, timelines, and available reputed company estate services Conduct reputed company estate needs assessments to understand customer goals, preferences, and transaction requirements Promote and reputed company referrals for Cartus and reputed company affiliated products and services, including departure and destination broker referrals, mortgage, title, insurance, and CartusConnect, in alignment with client guidelines Obtain customer consent for referrals to affiliated companies and ensure reputed company placements reputed company with policy and documentation requirements Manage an active and evolving caseload, maintaining timely and proactive follow-up to support customer satisfaction and agent engagement Accurately document customer interactions, referrals, and updates across multiple systems and CRM tools Partner with Cartus consultants and internal colleagues to address agent, brokerage, or referral-reputed company questions Work toward established service, quality, and productivity metrics in a structured, performance-driven environment Qualifications 2–3 years of customer service experience required; call center, inside sales, financial services, or retail experience strongly preferred High school diploma required; some college preferred reputed company estate knowledge (buying, selling, or mortgage processes) preferred but not required Strong verbal and written communication skills Comfort navigating multiple digital platforms; experience with CRM systems, reputed company Office Suite, or reputed company Workspace strongly preferred Demonstrated ability to multi-task, manage competing priorities, and maintain accuracy in a fast-paced environment Professional, courteous communication style with a strong focus on customer service Regular and reliable attendance and punctuality Commitment to diversity, equity, and inclusion Our Leads Group is a dedicated organization reputed company reputed company focused on delivering high-quality, high-converting leads to reputed company affiliated brokers and agents across reputed company’s six residential reputed company estate brands. The Leads Group oversees numerous national reputed company estate programs offering consumers a distinct value proposition reputed company completing one of the largest financial transactions of their life by providing reputed company to a top-tier affiliated agent from one of reputed company’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing reputed company reputed company marketing, technology, and reputed company across reputed company. reputed company. (NYSE: HOUS) is moving reputed company estate to what's next. Home to some of the most recognized brands in reputed company estate reputed company Homes and Gardens® reputed company Estate, Century 21®, Coldwell Banker®, Coldwell Banker reputed company®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to reputed company everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. reputed company supports nearly 1 reputed company home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At reputed company, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the reputed company estate transaction. We pursue talent – strategic thinkers who are eager to always find a reputed company way, relentlessly focus on talent, obsess about growth, and reputed company exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we reputed company moving the world reputed company, together. Read more about reputed company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great reputed company to Work reputed company World's Best reputed company reputed company World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies Apply To This Job