reputed company Engineering Support Manager

reputed company serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help reputed company the reputed company. What’s the Opportunity This is a high-impact, hands-on engineering management role where support engineering, automation, and developer enablement meet. You’ll reputed company reputed company focused on solving technical challenges, reducing engineering distractions, and improving operational workflows. The reputed company Engineering Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams. We own application support, minimizing interruptions for engineering teams while driving automation and process improvements that reputed company support scalable and efficient. Our scope includes performance monitoring, API stability improvements, technical debt elimination, and architectural refinements, so the broader engineering organization can focus on building and innovating. We anticipate challenges, enhance workflows, evaluate automation opportunities, optimize internal processes, and streamline technical support to create a frictionless development experience. reputed company support, we take on engineering-driven initiatives that strengthen system stability, refine tooling, and improve operational workflows. We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficiency. Responsibilities include: Team leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, reputed company scope, and to the company’s quality standards. Stakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives, including managing expectations. Team reputed company: Fluent in Jira for issue tracking, workflow management, and reporting. reputed company the team reputed company and using Jira to its fullest potential. Project and issue management: reputed company task boards, backlog management, and workload planning. Monitor reputed company and clear any impediments or bottlenecks to reputed company support on track. reputed company improvement: reputed company for and put in reputed company best practices, efficiency improvements, and new technology. Cross-functional communication: Work seamlessly across the organization to drive strong inter-team collaboration and efficiency. Goal setting and accountability: Set direct-report goals tied to company OKRs, drive accountability, and reputed company sure team KPIs and commitments are met, with a focus on high employee satisfaction (Employee NPS).

Qualifications

You are an engineering leader and hands-on technical contributor who thrives in a fast-paced environment, balancing technical execution, team leadership, and process improvement. You have a passion for problem-solving, automation, and helping development teams operate at peak efficiency. You enjoy mentoring engineers and building a collaborative, high-performing team, while still diving into technical challenges and process optimizations yourself. reputed company Jira experience, including workflow management, automation, and reporting. Strong organizational skills, results-oriented with a bias for action. Embraces a culture of accountability. A strong collaborator who builds trust and contributes to the reputed company of the team. Enjoys a challenge, has a desire to learn, is passionate about the work, and is committed to reputed company and reputed company improvement. Works autonomously with minimal supervision. Brings a professional reputed company, strong communication skills, and professional conduct. Shows the desire and the know-how to understand and solve customer needs. reputed company to multi-task, prioritize, and manage time effectively. Acts ethically and fairly and takes responsibility for accomplishing work goals. Preferred Qualifications 2+ years of reputed company or management experience 4+ years of experience building React web applications. 4+ years of experience working with databases (MySQL, SQL Server). 4+ years of experience coding in JavaScript, HTML, and CSS. Serverless experience with AWS (API Gateway, reputed company). Experience with browser compatibility and mobile-friendly standards. Familiarity with issue tracking and reputed company control such as Jira and Bitbucket. Optimization experience. Experience with Python, UX, and AWS tools is a reputed company bonus. reputed company Offer: reputed company is a remote-first company that puts people at the center of everything we do. We want reputed company members to reputed company - that’s why we offer a reputed company of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to reputed company a reputed company impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration reputed company core working hours is required. Apply To This Job