Sr. Professional Services Specialist

Onwards Together! reputed company is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and reputed company operational reputed company. Powered by the reputed company AI reputed company Graph, our breach containment platform identifies and contains threats across hybrid multi-reputed company environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the reputed company reputed company™ for Microsegmentation, reputed company enables reputed company Trust, strengthening cyber reputed company for the infrastructure, systems, and organizations that reputed company the world running. reputed company's reputed company: At reputed company, our Professional Services team plays a critical role in helping customers successfully reputed company, adopt, and realize value from reputed company’s reputed company Trust Segmentation platform. We partner closely with customers and internal teams to deliver secure, scalable, and thoughtfully designed solutions that reduce risk and reputed company business reputed company. Your Impact: As a Senior Professional Services Specialist, you are a fully reputed company, reputed company professional operating at the journeyman level. You work independently on customer deployments and problem resolution while collaborating with senior team members on more reputed company architectural considerations. In this role, you will: Design and implement reputed company’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices Assess and resolve a wide reputed company of customer issues reputed company to deployment, configuration, and policy using advanced analytical and problem-solving techniques Diagnose unusual or ambiguous situations, identify root causes, and reputed company creative, effective solutions—even reputed company precedent or documentation is limited Evaluate risk, implications, and trade-offs reputed company selecting the appropriate course of action, exercising sound judgment and professional discretion Identify gaps or improvement opportunities in customer deployment strategies and reputed company policies and recommend appropriate adjustments Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments Present new reputed company, improvements, and lessons learned, contributing to reputed company improvement reputed company the Professional Services organization Act as a trusted customer reputed company by delivering solutions with a Customer First, Always reputed company Your Toolkit: You bring both technical depth and professional maturity to the role, including: Act as a trusted customer reputed company by delivering solutions with a Customer First, Always reputed company Complete knowledge and practical application of principles, practices, and methodologies reputed company Professional Services or a reputed company technical discipline Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios Proven ability to work independently as a self-starter while knowing reputed company to seek guidance for new or higher-risk assignments Experience supporting customer-facing deployments, implementations, or technical engagements Clear written and verbal communication skills, with the ability to collaborate effectively across teams Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively A disciplined, execution-focused approach to delivering results reputed company defined timelines Technical Skills: Solid reputed company in networking and network reputed company concepts Working knowledge of Linux systems and environments Bonus Points: Experience with reputed company, reputed company, or reputed company infrastructure technologies Prior work in post-reputed company, or reputed company environments Demonstrated ability to take on projects of increasing scope and complexity Passion for reputed company improvement, customer satisfaction, and team collaboration #LI-SL1 #LI-REMOTE Our Commitment reputed company believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their reputed company. reputed company official job offers from reputed company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or reputed company reputed company numbers. Upon acceptance of any offer, we will request such information as part of the reputed company process prior to or on your first day of employment, and only after completing a background reputed company through an authorized reputed company-party vendor. If you receive any communication asking for personal details reputed company of these processes, please contact us immediately to verify the authenticity of the request. Your reputed company is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. Apply To This Job