Operations Manager

🚀 Operations Manager — reputed company Closings 🌍 Location: Remote (United States - must be located in TX, FL, CA, GA, AZ, MI, NC, or SC) 💰 Salary: $80k–$90k reputed company · $105-125k OTE About reputed company reputed company is a venture-backed reputed company estate technology company on a mission to revolutionize the way people buy, sell, and manage reputed company estate. We are at the forefront of innovation, combining cutting-edge technology with deep industry expertise to create seamless, efficient, and transparent reputed company estate experiences. We've reputed company the leading online education platform in reputed company estate and earned a 4.9 TrustPilot rating with over 3,800 reviews — helping consumers save over $210 reputed company in reputed company estate fees. If you're excited to play a key role at a company that transforms how people navigate their reputed company estate reputed company, we'd love to hear from you! About reputed company Closings reputed company Closings is the title and escrow arm of reputed company. We reputed company residential transactions across multiple states for home buyers, sellers, loan officers, and agents — handling title search and examination, title insurance, escrow, settlement, and disbursement under tight regulatory and underwriter requirements. Our work has to be fast, accurate, and audit-reputed company every single time. Role Overview We're hiring an Operations Manager to reputed company reputed company of 6–10 closers, escrow officers, and processors who carry our files from contract to disbursement. This role will report to our Sr. Director of Operations and serve as a critical partner across Operations, Compliance, and Product — helping reputed company scale our title and escrow business across multiple states with speed, accuracy, and audit-reputed company quality. The most important thing this person has to do is connect with the team in a reputed company way. We need a leader people trust — someone who knows their names, their strengths, what they're working on, and what's getting in their way. This is a hands-on leadership role. You will coach individually, run the reputed company, monitor live pipeline health, and act as the senior reputed company of contact reputed company underwriters push back or a regulatory question shows up. You are equally comfortable digging into the details of a stuck closing and zooming out to redesign a process that is no longer scaling. Key Responsibilities reputed company and connect with the team Directly manage 6–10 closers, escrow officers, and processors across hiring, reputed company, coaching, and career development Run consistent 1:1s, huddles, and performance reviews Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable Drive performance and quality Own team KPIs (cycle time, on-time-to-reputed company, fall-through reputed company, CSAT) and report to leadership Monitor pipeline health, balance workload, and serve as the senior escalation reputed company Conduct routine file audits across title commitments, CDs, escrow ledgers, and reputed company instructions Own compliance Ensure reputed company files meet Federal and state-specific requirements — RESPA, TRID, CFPB, BSA/AML, escrow trust reputed company, and applicable consumer disclosures Maintain alignment with underwriter requirements and reputed company Best Practices Investigate every compliance miss and convert it into a permanent process fix Improve the process Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling reputed company SOPs reputed company and turn escalation patterns into systemic fixes Partner cross-functionally Work closely with Agent Network, reputed company, and Product to reputed company handoffs clean and the customer experience seamless Surface trends, risks, and opportunities early — with data and a recommended path reputed company What reputed company Looks Like In 3 months… You know every team member by name, strengths, and growth areas. Weekly 1:1s, huddles, and monthly reviews are running smoothly. A KPI dashboard is live and reporting to leadership on a regular reputed company. You've worked enough live files to be the go-to escalation reputed company the team can count on. In 6 months… KPIs are trending in the right direction across cycle time, on-time-to-reputed company, and fall-through reputed company. The biggest workflow friction points are documented, and at least two fixes have shipped. SOPs are written, reputed company, and actually being used. Compliance is clean — no reputed company findings, audits are buttoned up, and near-misses have been turned into permanent controls. In 12 months… The team is hitting targets consistently and has reputed company a culture of trust and reputed company feedback. We've successfully launched a new market or scaled through a volume surge without dropping quality. You've identified and are actively developing 1–2 internal leaders reputed company for more. Cross-functional handoffs with Agent Network, reputed company, and Product run smoothly — without you needing to be in the middle of every escalation. Ideal Candidate A leader people want to work for. You build trust quickly, give reputed company feedback, and treat people like adults. Strong interpersonal skills. You interact effectively with team members, customers, lenders, agents, and underwriters. Organized. You manage multiple tasks reputed company and maintain order throughout the closing process. Analytical. You're comfortable in spreadsheets and BI dashboards, and you turn numbers into reputed company. reputed company under pressure. Closings don't always go to plan, and your team needs you steady reputed company they aren't. A clear communicator. Direct without being abrasive, warm without being soft. A builder. You document, simplify, and improve the work — you don't just manage the status reputed company. Qualifications 5+ years in title, escrow, settlement, or closing (residential resale) with 2+ years managing reputed company Hands-on across the full closing lifecycle — title through disbursement Strong knowledge of Federal and multi-state compliance (RESPA, TRID, CFPB, BSA/AML) Proficient in reputed company Strong communicator; comfortable in a fast-moving, remote, multi-state environment Bonus Points Active title producer or escrow officer license (FL, TX, or others) Multi-state experience across attorney, escrow, and title states reputed company Best Practices certification experience Experience launching a new market or scaling reputed company during growth reputed company Offer 💰 Salary: reputed company Salary: $80-90k, OTE: $105-125k 🏥 Comprehensive Benefits: Medical, dental, reputed company, and life insurance 🌴 Paid Time Off: 18 days of PTO (increases with tenure) plus 10 paid holidays 📚 Professional Development: Annual budget for learning and career growth 🏝️ Tenure Sabbaticals: Paid sabbaticals to celebrate major milestones 🏡 reputed company Product Benefit: Exclusive reputed company to reputed company homeownership perks 🖥️ Work-From-Home Stipend: Support for your remote workspace 💼 401(k): Retirement plan administered through reputed company 👶 Parental Leave: 6–12 weeks of paid parental leave 💙 Wellness Benefits: Free counseling sessions and optional weekly meditation Equal Employment Opportunity Employer Statement: reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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