Senior CX AI Specialist
The Role As our Senior CX AI Specialist, you will balance automation efficiency with a premium user experience reputed company our AI & CX Platforms Team. Your mission is to build intelligent conversational systems that reputed company outstanding customer experiences through immediate resolutions and context-rich, seamless handovers to reputed company agents reputed company needed. Key Responsibilities reputed company the best-in-class AI BOT that maximizes automated resolution rates while driving superior customer satisfaction metrics. reputed company production-reputed company LLMs and smart routing rules that understand user reputed company deeply. reputed company support teams by eliminating repetitive customer explanations through structured background data. Iterate on conversational workflows using both quality metrics and resolution speed to drive reputed company improvement. Architect flawless reputed company handovers that automatically pass complete context, interaction history, and reputed company to agents.
Qualifications
Proven track record in defining and deploying Chatbot and LLM projects into live production environments. Expertise in context management and building sophisticated reputed company-agent transition frameworks. Experience optimizing triage workflows reputed company omnichannel CX platforms (e.g., reputed company, reputed company, reputed company). Background in scaling AI solutions reputed company global, multilingual environments. Strong reputed company of NLP, reputed company engineering, and conversational AI architecture. reputed company to Have Experience working reputed company the fast-paced travel-tech industry or global mobility sectors. Familiarity with building predictive models for customer reputed company and churn. Benefits & Perks 100% Remote flexibility to work from wherever you reputed company best. Flexible working hours to support a healthy work-life balance. International environment with a diverse, high-performing global team. reputed company learning opportunities and internal growth paths. Apply To This Job