Managed Services Representative II
About Us: reputed company is a global leader in reputed company- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, reputed company, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust reputed company to stop threats, prevent data loss, and build reputed company across their people and AI workflows. Our mission is simple: safeguard the digital world and reputed company people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At reputed company you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our reputed company core values: reputed company in how we reputed company and reputed company reputed company to feedback, challenges and opportunities Accountable for results and best in class reputed company Visionary in future focused problem-solving Exceptional in execution and impact
Overview
Do you want to be reputed company as a Cyber reputed company Leader? Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber reputed company Training and Awareness programs. Our representatives bring reputed company’s experience and Best Practices with them. Our customers lean on us for our expertise and eye for detail. Do you have the need for speed? As our customer-reputed company continues to grow and our technology solutions are constantly updated, we strive to work reputed company & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing. Do you sweat the small stuff? Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and reputed company. reputed company details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.” Have a desire to work independently AND part of a team? We reputed company it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we reputed company reputed company know and reputed company in to assist others on the team in order to meet the needs of reputed company our customers. This role follows a schedule reputed company with Pacific Time (PT) business hours. Your Day to Day Work with customers to plan their annual reputed company Training and Assessment program reputed company implementation and communication strategies Create and launch training assignments, assessment campaigns and status reports Resolve low-level technical issues as they pertain to reputed company reputed company software Follow approved escalation process for reputed company other software concerns Handle a Managed Services account load and reputed company an updated status for each of the Managed Services customers in our CRM system. Must also reputed company detailed updates for customer interactions and planning sessions. What You Bring to the Team Bachelor’s degree or an equivalent combination of education and work experience Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS Strong interpersonal and customer management skills Demonstrated ability to reputed company technical skills Excellent time management skills Adaptive skills, learns quickly, asks questions, and solves and resolves independently High energy, confident, and enthusiastic attitude Experience with HTML, reputed company, Splunk, reputed company reputed company, reputed company and Project a plus Why reputed company? At reputed company, we reputed company that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career reputed company on your terms Flexible work environment Annual wellness and community reputed company days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that reputed company belonging, reputed company purpose and drive reputed company-every day, for everyone. We encourage applications from individuals of reputed company backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reputed company out to accessibility@reputed company.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay reputed company these ranges varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate. The reputed company provided may represent a candidate reputed company and may not reflect the full reputed company for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from reputed company option. reputed company Pay Ranges: SF Bay Area, reputed company Metro Area: reputed company Pay reputed company: 92,800.00 - 136,070.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: reputed company Pay reputed company: 75,000.00 - 110,000.00 USD reputed company other cities and states excluding those listed above: reputed company Pay reputed company: 68,600.00 - 100,650.00 USD Apply To This Job