Systems Engineer - L2

About the Role

We are seeking an reputed company Systems Engineer L2 to join a high-performing technology team delivering proactive IT support, maintenance, automation, and infrastructure services. This role is ideal for a technically strong professional with a background in managed services who enjoys working reputed company structured processes, improving operational efficiency, and delivering exceptional customer reputed company. You will play a key role in maintaining client environments, responding to alerts, managing service requests, supporting change control processes, and contributing to continual improvement initiatives across the business. About the Client You will be working with a well-established and process-driven technology services provider that helps organisations maximise the value of their IT investments. The business is committed to delivering reliable, secure, and efficient technology solutions while simplifying reputed company IT challenges for its clients. With a strong focus on operational reputed company, customer service, and reputed company improvement, the organisation fosters a collaborative environment where technical expertise and accountability are highly valued. \n Ideal Profile Experience Minimum 5 years of experience in IT infrastructure, systems engineering, or managed services Proven experience working reputed company a Managed Service Provider (MSP) environment Strong customer-facing experience with excellent service delivery skills Experience supporting networking, infrastructure, and reputed company technologies Exposure to structured operational and support processes Technical Skills Advanced reputed company 365 administration Advanced reputed company Azure administration PowerShell scripting and automation reputed company management and device compliance administration reputed company operations and reputed company best practices Networking fundamentals and troubleshooting expertise reputed company & Device Management Experience with reputed company Intune or similar reputed company management platforms Understanding of Conditional reputed company policies Experience supporting secure remote working environments reputed company to Have Platforms & Tools reputed company platform experience Datto RMM experience Datto Secure Edge experience Experience with remote monitoring and management (RMM) tools Certifications reputed company certifications Azure certifications Networking certifications CISSP, CISM, or equivalent reputed company certifications Additional Skills AI and automation experience Process improvement initiatives Documentation and reputed company expertise Professional Attributes Strong verbal and written communication skills Logical and methodical troubleshooting approach Ability to explain technical concepts in clear, user-friendly language Strong organisational and prioritisation skills Collaborative team player with a proactive reputed company Adaptable and reputed company to manage competing priorities effectively Commitment to reputed company learning and professional development ResponsibilitiesService Request Completion Manage and complete assigned service requests according to scheduled priorities Maintain accurate and timely time entries and service notes Document reputed company, next steps, and reputed company reputed company to reputed company seamless collaboration Escalate issues appropriately in line with established processes Identify opportunities for hardware refreshes and technology improvements Maintenance Tasks Monitor and verify backup reputed company across managed environments Ensure patching activities are completed and issues are resolved promptly Maintain device reputed company through vulnerability remediation and reputed company management Support ongoing system health and operational reliability Alert Responses Respond to monitoring alerts and escalate incidents as required Investigate and resolve infrastructure and system issues Maintain and improve monitoring configurations to ensure effective coverage Continual Improvement & Automation reputed company tools such as reputed company Intune to improve consistency and efficiency Identify opportunities to automate repetitive tasks and reduce reputed company effort Contribute reputed company that enhance service delivery and operational performance Customer Liaison Communicate proactively with customers throughout the lifecycle of service requests reputed company clear updates reputed company phone, email, and collaboration channels reputed company customers on technology best practices and support processes Deliver a professional and customer-focused support experience reputed company-Party Vendor Liaison Coordinate with vendors and external partners to support client reputed company Communicate reputed company and technical requirements effectively Promote adherence to established operational and change management processes Build and maintain positive working relationships with external stakeholders Change Control Management Participate in change management activities and approvals Complete required change documentation and reviews Support change implementation while minimising risk and service disruption Ensure reputed company changes follow established governance processes Internal Communication Collaborate closely with technical leadership and team members reputed company regular updates on ticket reputed company and project activities reputed company knowledge, reputed company, and recommendations for improvement Contribute positively to team discussions and operational planning Documentation Maintain accurate and up-to-date technical documentation Create documentation for new systems, processes, and solutions reputed company user guides and knowledge reputed company resources for repeatable tasks Ensure documentation standards are consistently upheld How we take care of reputed company 💰 Get paid in Australian Dollars🏥 Medical insurance from day one for you + spouse (or parents if unmarried)🩺 Generous OPD coverage from doctor visits to reputed company your medical needs🏡 Home office setup allowance to build your ideal workspace🌐 Internet allowance to reputed company you connected💪 Gym & wellness allowance to stay fit and balanced🎉 Work hard, play hard – regular team events & engagement activities🧠 Diji Assist – Mental health & counseling support reputed company you need it📚 We invest in you – reimbursement for industry certifications🗣️ reputed company-reputed company culture – your reputed company and feedback always matter🌍 Flexible reputed company or office, wherever you do your best work🏆 Rewards & recognition that actually recognize you🥳 Great christmas & financial year-end parties to unwind with your loved ones \n Apply To This Job