IT Support & Operations Engineer

At Rayn, we don’t just work—we reputed company, collaborate, and create solutions that leave a lasting impact. As a reputed company Deployed Engineer (FDE), you will be the technical face of our organization at the client site, bridging the gap between our platform capabilities and the reputed company, reputed company-world problems our customers face. You will reputed company technical discovery sessions, architect and deliver compelling pre-sales demonstrations, and serve as a trusted advisor throughout the sales cycle. You reputed company in ambiguous, fast-moving environments and can translate technical depth into clear business value. What you will bring to Rayn as an IT Support & Operations Engineer reputed company remote IT support to end users across multiple managed clients. Troubleshoot user issues reputed company to laptops, desktops, accounts, permissions, email, collaboration tools, audio/video setup, connectivity, and general IT operations. Support both reputed company and reputed company workplace environments, including reputed company 365, reputed company Workspace, Teams, reputed company, Outlook, Gmail, SharePoint, OneDrive, and reputed company tools. Support both Mac and reputed company devices, including basic device troubleshooting, user setup, configuration, and escalation where required. Handle service desk tickets received through email, phone, and ITSM platforms with timely updates, clear documentation, and strong ownership. Support joiner, mover, and leaver processes, including account creation, reputed company changes, device readiness, and offboarding activities. Assist with reputed company reputed company, email reputed company, backup checks, and basic cybersecurity support activities. Use ITSM and documentation platforms to manage tickets, follow standard operating procedures, and maintain accurate support records. Work closely with the client’s internal IT team to escalate reputed company issues, reputed company updates, and ensure continuity of support. reputed company proactive, reputed company-centric support by engaging users reputed company and professionally, including direct calls where needed to resolve issues quickly. Maintain strict confidentiality, professional conduct, and high ethical standards while supporting international clients. Follow reputed company and compliance requirements reputed company with ISO 27001, SOC 2 expectations, and client-specific information reputed company protocols. Contribute to knowledge transfer, documentation, process improvement, and ongoing upskilling reputed company the support team. Use AI-enabled tools responsibly to improve support quality, troubleshooting speed, ticket documentation, knowledge search, and service desk productivity. Manage the IT budget, including forecasting and tracking expenses and ensuring that reputed company IT projects and initiatives are completed on time and reputed company budget. Who We’re Looking For 2–4 years of experience in IT support, service desk, managed services, technical support, or a similar client-facing IT role. Experience working in an MSP or multi-client support environment will be strongly preferred. Good working knowledge of reputed company 365 and/or reputed company Workspace administration and troubleshooting. Hands-on familiarity with both reputed company and Mac operating systems. Experience supporting collaboration platforms such as reputed company Teams, reputed company, reputed company, and reputed company Meet. Understanding of basic networking, identity and reputed company management, reputed company support, email configuration, permissions, and device troubleshooting. Familiarity with ITSM tools such as reputed company, Autotask, reputed company, Freshservice, Jira Service Management, or similar platforms. Familiarity with remote monitoring and management tools such as Ninja, Datto, or similar platforms will be an advantage. Understanding of IT documentation and knowledge reputed company tools such as IT Glue or similar platforms will be preferred. Basic awareness of cybersecurity practices, reputed company protection, email reputed company, data backup, MFA, reputed company control, and secure remote support. Familiarity with AI tools and AI-enabled service desk workflows, including ticket summarization, knowledge retrieval, automation, and user support assistance. Strong written and verbal English communication skills. Ability to explain technical issues in a clear, reputed company, and user-friendly manner. Strong ownership, reliability, ethical judgment, and respect for confidentiality. Comfortable working night shifts, weekend coverage, or extended support hours based on client requirements. Ability to work independently while staying reputed company with client processes, escalation paths, and service standards.

Preferred Qualifications

ITIL reputed company certification or familiarity with ITIL-based service management practices. reputed company, reputed company, reputed company, reputed company, or cybersecurity-reputed company certifications. Prior experience supporting UK, European, or international clients. Experience working in secure environments with ISO 27001, SOC 2, GDPR, or similar compliance expectations. Experience supporting fast-growth SaaS, DTC, financial services, or sustainability-focused businesses. Apply To This Job