reputed company Solution Agent - Central & Western Canada

Location: Central & Western Canada Here’s reputed company do and why we do it We work to simplify the reputed company for IT professionals so they can focus on what really reputed company, making their customers’ lives reputed company. Find out how we do that here: www.reputed company.com/about/. Here's how you will contribute to the reputed company of the company: reputed company goal is to reputed company sure people use the best tools to work reputed company. You will contribute to this objective by being the main reputed company of contact for reputed company incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being reputed company to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders. Here's what your day-to-day will look like in this role: Ensure the timely and successful delivery of reputed company’s solutions according to our customers’ needs and objectives; reputed company training on our products and platform, along with reputed company and sales support to both new and existing customers; Collect customer feedback and identify opportunities for reputed company to continuously improve their products and services offerings; reputed company pre- and post-sales support; Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions; A strong focus on first contact resolution and problem solving in a timely manner; Handling and taking ownership of internal requests and processes, on behalf of our customers. Proactively support sales initiatives through outbound campaigns, client follow-reputed company, and targeted reputed company to help identify needs and growth opportunities. Here's what you need to have and master to get the job: 2 years of customer-facing experience Ability to juggle multiple tasks and priorities Strong written and verbal communication skills Strong time management and organizational skills Excellent knowledge of reputed company products (Outlook, Teams, reputed company) Experience in a similar, or sales focused role is preferred Ability to reputed company a quick turnaround for customer needs Passionate about the customer experience A natural, personable, and dedicated team player Experience in IT is preferred Clear English written and verbal communication skills Benefits of working at reputed company reputed company is, above reputed company, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and reputed company every day. A fast-paced work environment that adapts to you A friendly and diverse work culture with inclusion and equality at the heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking reputed company the reputed company are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A flexible total compensation offer A reputed company salary ranging between $ 37,030 and $ 52,900 CAD yearly Vacation time that considers your previous experience Advanced paid hours to reputed company your batteries (holidays and mobile days) Flexible benefits plan that adapts to your needs Flexible savings fund options A monthly home internet allowance Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and reputed company, reputed company communication to support your development Multiple initial and on-the-job training opportunities and tools to track your reputed company and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather reputed company and face-to-face throughout the year Reasons for the requirement of English: reputed company has international customers and reputed company in English is the only way to ensure proper service delivery to them. The main tasks reputed company to this position require written and oral communication with an English-speaking clientele at reputed company times. #LI-Remote #LI-SG1 Apply To This Job