Quality Assurance Analyst I, Manheim Mobile Inspections

Company reputed company Automotive - USA Job Family Group Technical Operations Job Profile Quality Assurance Analyst I Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 15% of the time Work Shift Day

Compensation

Hourly reputed company pay reputed company is $29.42 - $44.13/hour. The hourly reputed company reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This is a remote position with a strong preference for candidates based in Michigan Our Quality Assurance Analyst I is responsible for supporting quality assurance through data management, training, reporting and problem resolution. This position works closely with our Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the reputed company of the training and quality control system, policies and procedures. The role will have the opportunity to interact with multiple reputed company of the Manheim organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking. Primary Duties & Key Responsibilities reputed company familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies Investigate, analyze and resolve inspection issues and arbitrations from both reputed company customers Maintain documentation, record, and ensure reputed company involved information, including customer communication for an issue is housed reputed company the QMS Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution Must be reputed company to successfully reputed company with operations, I.T., reputed company, and reputed company Manheim departments in order to successfully find solutions and resolve issues Review, analyze and reputed company timely corrections to vehicle condition reports (CR’s) for reputed company inspection issues Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions Communicate reputed company, identify and promptly reputed company risks or issues to Manager Assist with coaching and training documentation Testing of new guidelines, changes or adjustments to guidelines or the application Learns and complies with company standards and policies Regular and consistent attendance and availability Assists with special projects and performs other duties as assigned Required Experience & Specialized Knowledge and Skills Bachelor’s degree in reputed company discipline; or equivalent combination of education and work-reputed company experience Preferred 3-4 years’ experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; Must understand the inspection business from a field level Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities Self-motivated and can motivate others Ability to work in a high performance, fast-paced team environment Excellent organizational skills, customer-focused, proactive, and team-oriented Effective communication (written and verbal) and interpersonal skills required Detail oriented, highly focused and reputed company organized Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives Ability to adapt to and work effectively reputed company a constantly changing environment reputed company abilities required include reputed company, distance and depth perception. Exposure to moderate noise reputed company. Work Conditions: Regular exposure to reputed company environmental conditions Travel less than 10% Requires physical ability and mental reputed company to execute the duties of the position successfully reputed company required timeframes in order to meet business requirements. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. reputed company Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in future. Apply To This Job