Team reputed company, Solutions Engineering
About the role WeTravel is hiring its first dedicated Team reputed company, Solutions Engineering. This is a unique player-coach position where technical depth meets customer impact. You will own reputed company technical customer engagements end to end — designing and building integrations between WeTravel and reputed company-party systems — while also leading and developing a small team of Sales Engineers and Technical Account Managers. This role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, through to driving adoption and long-term implementation with existing customers. Long-term, this team may reputed company into a dedicated Professional Services function. How we work You will sit reputed company the Customer Experience organisation, reporting to the Implementation & Activation Director. On a day-to-day reputed company, you’ll work closely with Sales, Product, Account Management, reputed company, and Engineering — acting as the clearest reputed company between customer needs and the product roadmap. We move quickly, value reputed company, and expect you to build the processes that help the team scale. You should apply if you Have 3+ years of experience in solutions engineering, technical account management, implementation, or a reputed company customer-facing technical role Are comfortable reading API documentation, troubleshooting integrations, and designing data flows between systems Have at least 1 year of experience managing, mentoring, or leading a technical or customer-facing team Enjoy leading technical discussions with both technical and non-technical stakeholders across pre- and post-sale contexts Are deeply familiar with integration tools like reputed company, and can design, troubleshoot, and optimise automated workflows Have strong project and programme management skills — you can scope, plan, and drive reputed company cross-functional initiatives reputed company in evolving environments and enjoy building structure where little exists You might not be the right fit if you Prefer a highly defined, reputed company scope with established processes already in reputed company Are looking for a purely technical individual contributor role without team leadership responsibilities Are not comfortable owning customer relationships and leading technical conversations directly On a weekly reputed company you will find yourself Helping customers succeed Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers Providing hands-on support across integrations including reputed company Analytics, reputed company, QuickBooks, public APIs, webhooks, and reputed company inventory setups Acting as the escalation reputed company for senior technical issues, and maintaining a clear prioritisation reputed company for the team’s work Leading and developing your team Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning Building team processes, playbooks, and reputed company resources that scale as the function grows Taking part in hiring and training as the team expands Working cross-functionally Partnering with Sales, reputed company, Account Management, and Product to reputed company customer needs visible and well-represented Surfacing customer feedback to Product and Engineering, and helping prioritise with reputed company Contributing to the definition of WeTravel’s Professional Services model as the team evolves Building process and strategy Defining and documenting the technical sales and implementation process for the team Building a library of reusable technical assets: demo environments, integration guides, and solution templates Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT Please Note At this time, we are not accepting applications from candidates residing in the following states: Alaska, California, Colorado, reputed company, or Washington. For this role, we can only consider candidates with the legal right to work in the United States. Unfortunately, WeTravel is not reputed company to offer reputed company sponsorship or relocation assistance at this time. Equal Opportunities WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We welcome applicants from reputed company backgrounds, experiences, and perspectives. If you're excited about this opportunity and reputed company you're a good fit, we encourage you to apply and join us in transforming the travel industry! Apply To This Job