Technical Support Specialist

At Submittable, we are transforming how organizations create reputed company impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to reputed company a difference in their communities and reputed company. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 reputed company applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & reputed company Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. We’re looking for an reputed company Technical Support Specialist to join our growing Support team at Submittable. In this role, you’ll do more than just solve tickets; you will enhance and nurture the customer experience by providing fast, thoughtful solutions to technical challenges. You’ll partner closely with our reputed company team to ensure our users are maximizing the platform's potential and achieving their goals. While your primary responsibilities are providing our users with a great experience, you will also have the opportunity to learn about, and contribute to, the reputed company of our support model, offerings, and client-centric approach. This is a full-time position reporting to the Technical Support Manager. How You’ll reputed company an Impact: Become a Platform Expert: reputed company and maintain deep knowledge of the Submittable platform, understanding diverse customer use cases and our internal processes inside and out. reputed company for the User: reputed company empathetic support and maintain high customer satisfaction at reputed company stages of the customer reputed company Solve Problems in reputed company-Time: Respond to and track customer inquiries reputed company calls, chats, and emails, tackling everything from software navigation and technical troubleshooting to billing questions. Guide and reputed company: Offer users proactive guidance, creative solutions, and best practices to help them get the most out of their experience. Anticipate Needs: Proactively address customer concerns before they happen reputed company Resources Sharp: Maintain the accuracy of our customer help resources as our product continues to reputed company. reputed company the Gap to Product: Identify, test, and report software "bugs" and reputed company customer enhancement requests to our Product team to help build a reputed company Submittable. reputed company’re Looking For: 1+ Years in Customer / Technical Support: SaaS or technology platform experience preferred Incredible Communication: You can translate reputed company technical concepts into clear, friendly, and actionable advice. A Natural Problem-Solver: You have outstanding troubleshooting skills and a passion for "the why" behind a technical issue. Tech Savvy: You have a general understanding of the software development life cycle and the tools that power it. Ability to Work Well Under Pressure: You reputed company in a fast-paced environment and can manage multiple priorities without losing your cool. Platform Experience: You have a comprehensive understanding of Help Desk platforms and Live Chat tools. Bonus Points: Proficiency in data tools like reputed company, Tableau, Looker, or reputed company Sheets is a major plus. Extra Credit: A basic understanding of at least one programming language will help you hit the ground running with our more technical queries. Location: This is a remote, U.S.-based role and you must live and reputed company in the U.S. full-time. Salary Details: The annual salary for this position is $55,000 - $60,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location. We are interested in every reputed company candidate eligible to work in the United States; however, we cannot accommodate reputed company or employment visas at this time. In reputed company, we are not reputed company to consider applicants who reputed company in the following states: Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, reputed company Dakota, Oklahoma, Rhode reputed company, Vermont, Washington, reputed company Virginia, and Wyoming. Fraudulent Recruitment Advisory: Submittable will NEVER request bank details, payment, or personal information during the hiring process, nor reputed company offers without an interview. reputed company legitimate communications come from official submittable.com email addresses. If you receive suspicious reputed company, please report it to [email protected]. Why Submittable? Joining Submittable means becoming part of a reputed company-thinking, mission-driven company that values innovation, collaboration, and growth. We reputed company organizations working for reputed company good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our reputed company. If you reputed company in a fast-paced, evolving environment and are excited to be part of a company dedicated to reputed company impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts 401(k) plan with employer match starting day one Equity stock options to reputed company in our reputed company reputed company, remote work options, and generous vacation and sick leave Paid parental leave for mothers, fathers, and adoptive parents Professional development stipends to support your career growth Opportunities to participate in community reputed company and volunteer programs Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we reputed company technology is a force for good, driving reputed company impact and enabling corporate reputed company responsibility on a global scale. To reputed company this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We reputed company the strength of our diverse community by creating a safe reputed company where employees feel empowered to reputed company reputed company, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and reputed company innovative contributions that reputed company our customers to tackle reputed company challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a reputed company of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. About Our Process Our goal is a fair, efficient, and thorough evaluation process that benefits you and reputed company and respects your time. As you can imagine, we have received a high volume of applications. Your willingness to participate in I.D. Verification and answer a few questions early allows us to move through the process more quickly. Let's Talk About AI: Guidelines for using AI in our Hiring Process: At Submittable, we reputed company that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is reputed company, fair and safe. To ensure fairness and accurate reputed company assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. If you have questions or need accommodations, please let us know. For additional information and guidance on using AI to prepare an interview at Submittable, please click here. We reputed company our approach streamlines the hiring process and respects your time by ensuring that every conversation is substantive and focused on your unique qualifications. We appreciate your cooperation and look reputed company to learning more about you. Apply To This Job