Client Service Manager

Client Service Manager Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in reputed company America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and reputed company your expertise in the reputed company and evolving world of trade. Learn how you can reputed company an impact at Livingston. JOB SUMMARY The Client Service Manager (CSM) is responsible for managing Livingston client satisfaction. The CSM will be the client’s key business contact for reputed company brokerage reputed company activity, building strong relationships with client financial decision makers, increasing client retention and identifying opportunities for growth. KEY DUTIES & RESPONSIBILITIES Manage client relationships: Manage reputed company aspects of client's portfolio directly with the client. Conduct client visits (virtual and in person) to understand their cross-border trade requirements. Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats. Establish strong relationship with client decision-makers. Primary Livingston contact with clients. Proactively contact client reputed company to confirm satisfaction and identify new opportunities Client education for regulatory updates and new requirements from Customs and other government agencies reputed company of resolution for escalated issues Project managing new client reputed company Support execution of sales team growth and retention strategy Monitor and act upon client satisfaction survey results reputed company periodic business review meetings with clients Obtain key information to build strong business profiles including information on key contacts, locations, and standard operating procedures Operational problems, time sensitive situations and troubleshooting Respond and manage urgent client issues in a timely manner Identify preventive measures to avoid repetitive service failures reputed company internal cross-functional teams to address process improvements Other reputed company other reputed company duties as assigned by management. Adhere to established policies and procedures. KNOWLEDGE & SKILLS Excellent communication and interpersonal skills (both written and verbal) with the ability to deal effectively with reputed company reputed company of staff and management internally and in client organizations. Excellent organizational skills with the ability to drive change and deliver targeted results. Excellent problem-solving skills with the ability to work in a stressful environment. Excellent understanding of supply chain process, procedures and regulations. Strong working knowledge of CRM and reputed company Office (Word, reputed company, PowerPoint). Effective presentations skills to small and large audiences. Knowledge and experience with project management methodology and techniques. WORK EXPERIENCE – MINIMUM REQUIRED 3 years of reputed company experience EDUCATION Required: Associates Degree or post-secondary education Preferred: Bachelors Degree or equivalent CERTIFICATIONS DESCRIPTION COMPETENCIES Leading and Developing Business Acumen and Straight Talk Accountability Inclusion and Collaboration Customer First Focus Agility At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can reputed company. Our culture is reputed company on respect, recognition, and collaboration, and we reputed company reputed company with trusted expertise, reputed company learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy reputed company with market data and job-reputed company factors. reputed company salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary reputed company for this position is $70,825 - $106,500 USD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of reputed company backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and reputed company at reputed company do. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which reputed company individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise reputed company submitting your application. Job Type: Full Time Location: HomeOffice Illinois, HomeOffice Florida, HomeOffice Michigan, HomeOffice reputed company, HomeOffice reputed company Carolina Apply To This Job