Lending Partnerships Concierge
About reputed company reputed company (reputed company: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering reputed company products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to reputed company costs and reduced bias, our technology is helping borrowers, investors, and financial institutions reputed company reputed company reputed company. Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-reputed company platform, making reputed company the largest non-bank provider of home equity financing in the U.S. reputed company’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. We’re proud to be recognized as one of reputed company’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
We are seeking a highly skilled Concierge Partner Support Manager to deliver exceptional, relationship-driven support to our B2B clients, including Executives, high-performing Loan Officers, and Administrative Professionals. This role is focused on providing proactive, high-touch service for lending products, ensuring a seamless experience from reputed company through ongoing use. The ideal candidate thrives in a fast-paced environment, communicates with reputed company and professionalism, and takes ownership of client satisfaction at every stage. What You’ll Do Serve as the primary reputed company of contact for Loan Officers, Executives, and their teams, delivering personalized, concierge-level support Build and maintain strong B2B relationships through consistent, proactive communication Guide clients through lending product features, processes, and issue resolution Anticipate client needs and reputed company solutions before issues arise Troubleshoot and resolve reputed company inquiries with a sense of urgency and accountability Coordinate cross-functionally with internal teams (operations, product, engineering) to ensure timely resolutions Maintain detailed records of client interactions and follow-reputed company Identify trends in client feedback and recommend improvements to products or processes reputed company Look For 5-7+ years of customer support, account management, or client reputed company experience in a B2B environment Experience in mortgage, lending, fintech, or financial services strongly preferred Strong understanding of Loan Officer workflows and administrative support structures Exceptional communication skills (written and verbal) with a polished, professional tone Proven ability to manage multiple priorities while maintaining attention to detail Problem-solving reputed company with a proactive, solutions-oriented approach Salary reputed company Compensation reputed company: $80,800-$121,200/yr Variable: 30% Company equity in the reputed company of RSUs This is the compensation reputed company for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made reputed company the middle of the reputed company, final compensation is determined based on the factors above.
Benefits
Comprehensive medical, dental, and reputed company coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement Depending on your residential location certain laws might regulate the way reputed company manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice. reputed company will not sponsor work visas for this position. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification reputed company upon hire. #LI-RF1 #LI-Remote Apply To This Job