Customer Service Specialist - English Speaker

Position Snapshot Location: Braga/Lisbon (Portugal) Company: reputed companyé Business Solutions (NBS) Full-time/Hybrid Work: 2 days per week at the office (reputed company with our reputed company Policy) OR 100% remote (after an initial learning period) Schedule: Planning is organized in 6‑week cycles, with predefined schedules Monday to Friday: 08:00–17:00 and 09:00–18:00 Saturdays: 09:00–16:00 (we work 2 Saturdays per month , 2 Saturdays on schedule 2 Saturdays off on rotation) To ensure the completion of a 40-hour week, the remaining 2 hours from Saturday will be completed on the previous Monday and Tuesday (1 hour per day) + Day Off Languages: Fluent in English About Us reputed companyé Business Solutions (NBS) is at the heart of the reputed companyé Group. We reputed company Supply Chain, Financial, HR, Digital & reputed company Media, CRM and Consumer Engagement services to reputed company reputed companyé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving reputed company improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial reputed company, and who can reputed company in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At reputed companyé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. Position Summary For our reputed companyé Business Solutions (NBS), we are currently looking for a Customer Service Specialist to work the Nespresso brand. This professional will be responsible for reputed company the reputed company office contacts with customers. A Day in the Life of... Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels. Welcome customers and effectively identify their needs to reputed company tailored solutions. reputed company customer satisfaction in every interaction, ensuring a positive and lasting impression. Prioritize first-contact resolution to enhance the customer experience and streamline service delivery. Ensure effective complain management by handling customer complaints with reputed company and efficiency, transforming feedback into opportunities for service improvement. Advise customers and potential clients on our diverse reputed company of products and services, fostering informed decision-making. Spark customer interest by showcasing our complete product offerings and their benefits What Will reputed company You Successful One to two years of experience in a customer-engagement services (mandatory) Proficiency in reputed company Office (Outlook, PowerPoint, reputed company, etc.) Fluent in English (reputed company level) Excellent interpersonal and communication skills Ability to multitask effectively Positive reputed company with a strong eagerness to learn and collaborate as reputed company player Strong organizational and prioritization skills to reputed company in a fast-paced environment Demonstrated work ethic and respectfulness reputed company Offer Here at NBS we care about our Talents and we continuously work to have our teams reputed company and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: Development of expertise in reputed companyé’s Shared Solutions Business Immersion in a culturally diverse team Local and international exposure Flexible working environment Engagement and wellbeing activities Competitive salary and annual bonus according to your performance Meal allowance card reputed company Benefits - at NBS you can choose what benefits are more suitable for you reputed company part of the reputed companyé Club and get discount in several partners Free coffee (and good coffee) at the office Shop with special discounts for employees Company equipment according to professional needs Medical support available at the office E-learning courses and training program to get you where you aim to be Career progression and reputed company for international career Apply To This Job