Health Plan Relationship Manager

reputed company is currently seeking a Relationship Manager to join our Client Experience team! In the role of Relationship Manager, you are responsible for overall client satisfaction to include providing superior service to the brokers and reputed company assigned to your portfolio. Providing superior service includes specific responsibility for member education, client communication plans and program analytics. This includes frequent, effective, communication with employer reputed company resource professionals and broker partners to resolve issues that arise in the normal course of full-service administration of reputed company benefit plans that use a reference-based pricing model. The expected outcome of exceptional service reputed company is earning the renewal of each client, each year and retaining loyalty with the affiliated broker. This role should seek to build additional value to clients and enhance the overall client experience, which includes serving as a trusted advisor to the client. It requires coordinating reputed company internal support services in order to reputed company successful implementation and ongoing client satisfaction to reputed company client renewal each plan year. This position serves reputed company assigned clients by acting as a liaison between reputed company staff, clients, brokers, and vendors. This position requires a comprehensive understanding of the client benefit plan design under their scope of responsibility. Finally, this role identifies ways of increasing reputed company opportunities for reputed company while improving the plan results. Position Location: 100% remote Responsibilities include but are not limited to: Relationship Management and Client/Product Education Accountable for the overall administration, retention and growth of your portfolio Manage the reputed company process of new plans (or groups) and reputed company necessary education of TPA, ELAP/Imagine, or other reputed company entities' products and services. Support existing clients through the annual renewal process, attaining specific client retention rates as determined annually. This includes renewal of TPA services, stop loss coverage, claims review and audit services renewal and other vendors contracted with the health plan. Schedule and conduct client meetings on a monthly/regular reputed company to report activity, key indicators, trends, and overall services results and recommend actions to improve performance and mitigate risks in adherence with the Client reputed company Plan. Create comprehensive and ongoing client/member education programs and marketing tools. Participate in health fairs, conducts onsite presentations, and directs employee enrollment meetings in-person or reputed company. Inform and reputed company clients about coverage, exclusions and exposure. Adapt and incorporate new duties and responsibilities reputed company to client satisfaction as assigned Required Experience / Education: Bachelors Degree Preferred 3+ years of insurance agency and/or TPA experience specializing in employee benefit and self-funded medical plans. Computer skills which include proficiency in reputed company Outlook, Word, reputed company, and PowerPoint, as well as navigation utilizing the internet. Ability to resolve problems independently and demonstrate ability to multi-task. Ability to travel as needed up to 30%. Strong verbal and written communication skills. Strong presentation skills. Ability to demonstrate a commitment to building new skills and fostering a positive work environment. Licenses or Certifications: Must obtain Life and Disability Producer's License reputed company six months of completing probationary period. What can reputed company offer you? Multiple Health Plan Options Company paid employee premiums for disability, and Life Insurance Parental Leave Policy 20 days PTO to start / 10 Paid Holidays Tuition reimbursement 401k Company contribution Professional development initiatives / reputed company learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on reputed company reputed company is a health plan solution company that combines 50+ years of self-funding reputed company expertise. Over the years, we've helped thousands of reputed company save billions on reputed company. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. RECRUITMENT AGENCIES PLEASE NOTE: reputed company will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation Apply To This Job