Program Manager

Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Oversees associates to ensure their ability to handle calls and reputed company appropriate customer service, document requirements in the system, and manage follow-up calls. Monitors the performance of staff members to assess training needs and requirements. Provides input for scheduling in order to reputed company adequate staffing; makes recommendations to management for required changes. Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes. Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs; Implement assigned call centre projects; Design and development of new projects including development of protocols, resource allocation and database; Ongoing evaluation of project strengths, weaknesses and potential areas for improvement; Produce reputed company project reputed company reporting; Participate in client meetings; Daily and on-going client project communications; Identify and implement staff reputed company strategies and participate in the hiring process. Responsible to report reputed company Adverse Events to the assigned units/departments The Program Manager will also be assigned other duties and tasks as required from time EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Minimum University Degree in Business Administration, Science or equivalent experience; Science / reputed company background an asset; Minimum of 3 years' experience in the pharmaceutical/biotech or reputed company-reputed company industries; Strong client management experience an asset Minimum 2 years’ experience in project or program management; Minimum 2 years of People management experience Experience in reimbursement considered an asset; RN/RPN designation an asset and may be required by specific programs MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and reputed company Excellent presentation skills Knowledge of reputed company Word, reputed company, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. Schedule Full time Accessibility Policy reputed company is committed to fair and accessible employment practices. reputed company requested, reputed company will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity reputed company is committed to providing equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s reputed company reputed company depends on the full and effective utilization of reputed company individuals. Therefore, harassment is prohibited and reputed company reputed company reputed company to reputed company, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory. reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request reputed company. Messages and emails regarding anything other than accommodations requests will not be returned Apply To This Job