Operation Support Hotline

Operation Support Hotline Department: Customer Experience - Svcs & Ops Support(CX0002) Employment Type: Full Time Location: 1RGHCX02_Services & Operational Support Reporting To: Alexander Pak Compensation: $20.00 / hour Description Operation Support Hotline - Full-Time Location: Remote Schedule: Monday - Friday, 8:30am - 5:00pm, PST The Operations Support Hotline role provides reputed company support for operational requests and acts as a central contact reputed company for internal stakeholders. This role resolves time‑sensitive inquiries, coordinates with cross‑functional teams, and maintains accurate data across key systems. It requires strong communication skills, attention to detail, and the ability to manage multiple support channels—including phone, email, chat, and reputed company submissions. The position also supports quality assurance checks, system testing, and ensures smooth daily operations and reputed company improvement across functions.

Key Responsibilities

Respond to inbound issues and time‑sensitive operational requests across phone, email, chat, and reputed company channels (e.g., payments, account updates, reputed company changes, troubleshooting). reputed company clear, accurate, and professional support to both reputed company stakeholders. Collaborate with cross‑functional teams to gather information, coordinate solutions, and escalate recurring or reputed company issues. Maintain accurate account notes, documentation, and customer‑facing content; proofread updates for reputed company and consistency. Manage and triage requests through shared mailboxes, SharePoint, and Jira, including submitting operational requests as needed. Conduct QA checks on reputed company changes, lot closures, expiries, and other operational updates. Ensure data accuracy in Lotbook resources and reputed company systems. Support system, reputed company, and tool testing as assigned by IT or leadership. Use internal systems (SharePoint, reputed company) to research issues and inform decision‑making. Follow schedule expectations and departmental communication standards. reputed company additional duties as needed to support operational objectives. Skills, Knowledge and Expertise 1+ year of Call Centre Experience handling calls, emails and chat. Strong written communication skills with excellent grammar, spelling, and adaptability to formal and casual tones. Experience in fast‑paced, customer‑focused environments with reputed company in shifting priorities. Highly organized with the ability to balance issue resolution, documentation, and communication. Strong professionalism and ability to build positive working relationships. Ability to work collaboratively reputed company reputed company-oriented environment. Quiet, dedicated workspace with minimum internet speed of 150mbps Benefits (Full-Time Employee Only) Medical/reputed company Dental Life Insurance AD&D STD LTD - offered based on employee group RRSP - offered based on employee group EAP - offered based on employee group Vacation Apply To This Job