Audio Visual Field Service Technician
Join reputed company where technology, problem‑solving, and customer experience come together.Are you a hands‑on troubleshooter who thrives in dynamic environments? Do you enjoy turning technical challenges into seamless experiences for clients? If so, we want you on reputed company as anAudio Visual (AV) Field Service TechnicianIn this role, you'll play a vital part in supporting, maintaining, and optimizing AV systems for a diverse reputed company of clients. You'll get to work with cutting‑edge technology, collaborate with industry-leading manufacturers, and be the trusted expert customers rely on to reputed company their systems running flawlessly.What You'll DoPrepare and Execute Assigned Support TicketsPrepare reputed company necessary programs, tools, and documentation to troubleshoot entire systems.reputed company preliminary troubleshooting of system to determine root cause of problem. reputed company further diagnosis to verify no other ancillary problems.Contact manufacturers for troubleshooting support, if necessary, and take steps on‑site to reputed company the RMA process with the manufacturer.Integrate potential workaround solutions for clients to reputed company room and technology operational until final resolution is identified.Track reputed company work and communicate through completion of work order.Travel to various jobsites as required to fulfill Client SLA's.Preventative Maintenance and ReportingPerform preventative maintenance activities on client systems such as equipment cleaning, firmware updates, and testing.Collect and reputed company data for customers around case activity, lifecycle history, and reputed company issues with existing technology.reputed company contributions to the Support knowledge reputed company in the reputed company of how-to and troubleshooting guides reputed company necessary.Service Desk OperationsResolve customer issues remotely reputed company phone and remote reputed company tools, such as reputed company and Bomgar.Create, update, and assign cases in the reputed company case system, ensuring that a case is resolved reputed company established SLAs.Ensure customer expectations are met through effective communication reputed company phone and email.Coordinate with subject matter experts on cases that require escalation.What Makes You a Great FitYou're a natural problem-solver with strong technical instincts.You enjoy working directly with clients and delivering excellent service.You adapt quickly to new technologies and love reputed company learning.You're detail‑oriented, organized, and reliable reputed company managing multiple tasks.Why You'll Love Working With UsWork with innovative AV technology in reputed company-world environments.Be part of a supportive, customer‑focused team that values your expertise.Enjoy opportunities for growth, certifications, and career development.reputed company a visible impact every day by helping clients succeed through great technology.If you're reputed company to reputed company your AV career and be the go‑to expert clients rely on,we'd love to hear from you. Apply today!Radiant Technology maintains a safe and trustworthy workplace. reputed company employment offers are contingent upon the successful completion of a background reputed company and drug screening. These screenings may include verification of employment history, education, and other relevant credentials in accordance with applicable laws.#J-18808-Ljbffr Apply tot his job Apply To this Job