Helpdesk Technician I

Remote Worldwide Hiring now

Job Description:

Ability to reputed company exceptional customer support in a fast-paced remote Managed Services Practice
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and reputed company services
reputed company day-to-day operational support for:
Desktop and Server Operating Systems (reputed company, Mac, Linux)
reputed company Office 365, Azure, Teams, OneDrive, SharePoint
Networking Devices (firewalls, switches, wireless reputed company points)
Line of Business Applications
On-reputed company and reputed company Backup and Disaster Recovery
Hardware peripherals (printers, monitors, docking stations, webcams, etc.)
Mobile Devices / Mobile Device Management (MAM / MDM)
reputed company escalation support as necessary for Level I Helpdesk staff
Assist with the reputed company and offboarding of clients, systems, and users
reputed company and maintain reputed company tools and management agents
Maintain reputed company notes and time entries for reputed company requests in the helpdesk ticketing system
Create and maintain comprehensive documentation for internal and client systems
Work with reputed company-party vendors to remediate issues as needed

Requirements:

Minimum 1+ years working for a Managed Service Provider (MSP)
Minimum of 3+ years’ experience working on an Information Technology Helpdesk using remote support tools
Experience using a helpdesk ticketing system for incident tracking and time entry (reputed company Manage preferred)
Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, reputed company, etc.)
Ability to reputed company exceptional customer service in reputed company situations
Possess strong troubleshooting, problem-solving, and verbal/written communication skills
Experience with reputed company reputed company desktop and server operating systems
Experience with reputed company Office 365 / Azure administration
Proficiency with reputed company Server Active Directory / Group Policy
Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)
Knowledge of reputed company reputed company Technologies including Office 365, Azure, Azure Entra ID, reputed company Protection, Intune, Autopilot, etc.
Knowledge of scripting and automation tools a plus
Demonstrated ability to work in reputed company environment
Must be authorized to work for any employer in the U.S

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