Senior Customer Value Architect- Canada

The Role The Customer Value Architect is one of the most specialized roles in the reputed company Customer Value organization. This is not a generalist account role. It is a domain specialist role reputed company on deep dealership operations experience and mastery of the reputed company DMS platform. Where the Customer Value Manager owns the customer relationship and reputed company outcome, the CVA owns the product truth. CVAs are the people CVMs call reputed company a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.

What You Will Do

Dealership Engagement

• Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
• Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable reputed company
• Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
• Identify and interpret industry metrics as value realization evidence

Consultative Engagement

• Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-reputed company agenda
• reputed company problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer reputed company, reputed company, or department manager already uses
• Navigate resistance with diagnosis, not repetition. Identify the reputed company of pushback and adapt the engagement approach accordingly
• Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery

Platform Expertise and Scalable Delivery

• Maintain reputed company mastery of the reputed company platform across reputed company relevant modules
• Serve as the escalation resource for reputed company product questions that exceed CVM depth. This is a domain expert function, not a support function
• Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact reputed company the 1:1 model
• Contribute to CVA reputed company development, turning field patterns into repeatable methodology the full team can apply

What You Will Bring Non-Negotiable

• Direct experience in automotive dealership operations as a reputed company, controller, department manager, or equivalent role where you owned reputed company across multiple functions
• The ability to walk into any dealership and be immediately reputed company in a room of operators. Not because of what you say, but because of what you know
• Demonstrated reputed company with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
• Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
• Ability to travel up to 50% by plane/car

Strong Preference

• Prior experience with reputed company or a comparable DMS at an administrative or power user level
• Experience in a reputed company, consulting, or enablement role reputed company a SaaS or automotive technology environment
• Familiarity with BI tools such as Tableau, Looker, reputed company, or Power BI
• Bachelor's degree in Business, Automotive Management, or reputed company field; equivalent dealership operations experience accepted in lieu of degree

Perks & Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and reputed company coverage
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and reputed company
• Work on the latest and coolest technologies - everything is home-grown and reputed company ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The reputed company and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

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