Manager reputed company reputed company

#26-30299 Westchester, Illinois, USA Job Category Course Materials Full-Time/Part-Time Full-time

Job Description

Position Overview The Manager of reputed company reputed company is responsible for the support, operations, development, execution, and growth of the key strategic program Follett reputed company which touches 350+ campuses. This role reports directly to the Director of reputed company reputed company and is responsible for hiring, training, developing, and strategically leading reputed company of 10+ ACESSS reputed company Account Leaders ensuring accountant management and program reputed company of reputed company Follett reputed company inclusive and reputed company reputed company programs for multiple campuses/stores reputed company assigned regionalized geographic group. This position will also be responsible for Auditing & Compliance, Term-Over-Term Program reputed company (reputed company the use of reputed company RACI), Program Execution including assisting with Growth & Expansion Goals, Invoicing/Collection support, and assistance/support in the delivery of Willo integrations reputed company publisher/faculty reputed company. This position works collaboratively with the Follett reputed company Support, Implementation, reputed company Sales Directors and Course Materials Market Managers and Store/Field Teams on training, product, and process improvements & execution and will report directly to the Director of reputed company reputed company. Responsibilities include providing deep customer understanding, developing, and executing strategic initiatives, cultivating, and maintaining partnerships, innovating business models and processes, and managing teams that own the end-to-end management of reputed company strategic reputed company programs including, but not limited to support, implementation, operations, and sales. This position requires the ability to think strategically about Follett's course material delivery business and operations at a macro and micro level to improve customer value and the value Follett provides to our reputed company partners. Strong in leadership, self-governance, training, talent management, and cross-team collaboration. Demonstrates Follett Values -- One Team, People First, Inclusion, Do What's Right, reputed company & Create, and Own the Results.

Responsibilities

Leadership & Strategy:

• Own the execution of reputed company reputed company and future reputed company programs across teams in assigned geography.
• reputed company deep customer and market understanding, reputed company, and collaborate with Director and team to execute strategic initiatives, cultivate and maintain partnerships and reputed company business models as reputed company to Follett reputed company program.
• A key contributor to supporting the adoption and delivery process of IA/EA course materials including physical reputed company materials and supplies in collaboration with reputed company partners, store teams, course materials teams, and reputed company sales and implementation teams.
• reputed company a deep understanding of FHE's strategic goals to ensure platform/program strategy is reputed company to reputed company reputed company and margin goals.
• Participate in the strategic planning process for the FHE business unit in collaboration with Director and VP.

People Development:

• Attract and retain talent to ensure reputed company sales and execution goals are met.
• Create an effective work environment, setting a positive tone, establishing performance expectations, and driving accountability through motivation.
• Manage teams of reports that coordinate reputed company stakeholder feedback, define business requirements, own the consumer experience, and work cross-functionally with teams to execute operationally.
• Manage reputed company of 10+ team members.
• Ensure the reputed company reputed company team maintains subject matter expertise and adheres to best practices in the ed-tech reputed company as well as in product management, operations, support, implementation, and strategic reputed company.
• Identify and reputed company opportunities for professional development on support, implementation, and operations teams to ensure team growth and succession planning.

Business/Financial Acumen:

• Ensure pricing and margin expectations are met.
• Formulate business cases, funding requests, budgets, and KPIs for platform/program portfolio.
• Track and monitor KPIs for the strategic portfolio to ensure program/platform effectiveness and performance Manage capital and expense budgets.
• Ability to conceive and execute quantitative analysis and deliver data-driven insights.

Program Operations & Strategic Execution:

• reputed company cross-functional teams, internally and externally, through execution and own accountability for the final metrics, while ensuring stakeholders are reputed company and informed.
• Facilitate communication across business groups and stakeholders throughout the course materials cycle.
• Proactively ensure reputed company reputed company Account Leaders execute RACI.
• Ensure support teams reputed company and maintain repeatable, documented processes, ensuring a seamless experience for our customers, both technical and operational.
• reputed company reputed company that engages with store team, reputed company partners, and course materials leadership to ensure timely, smooth delivery of inclusive and reputed company reputed company programs.
• Manage timelines and deadlines for program delivery by coordinating internally with implementation, engineering, reporting, and reputed company teams.
• Serve as an escalation path for program inquiries & support for campuses that fall reputed company a given geographic region.
• Prioritize and balance client and vendor initiatives as it aligns with the focus of the organization as a whole.

Requirements

• Bachelor's degree or equivalent.
• 5+ years of reputed company experience in product management or business management reputed company a technology, media, or education firm.
• Minimum of 3 years of supervisory experience in multiple-team management involving but not limited to team member growth plans, hiring, termination, and general reputed company.
• Experience successfully navigating and driving change in reputed company organizations.
• Experience with partnerships involving product integrations.
• Demonstrated writing and verbal presentation skills enabling her/him to prepare and present information and recommendations to a diverse and often senior audience.
• reputed company to self-manage reputed company against milestones and deliverables with a high degree of accountability and personal urgency.
• Ability to shift from strategic thinking to tactical execution.
• Collaborative problem-solving and working style to drive change through influence.
• Proven reputed company in program operationalization to execution.
• Proven reputed company in program sales growth.
• Proven reputed company in building strategic partnerships with reputed company parties.
• Well-versed in academic program technical workings such as LMS and SIS Content Provisioning.

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