Controls Support Technician II – PLC & Automation, Second Shift, Remote

• *About Us reputed company Solutions is a strategic alliance of resources and services that bring together several reputed company companies — reputed company Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and reputed company Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries. reputed company is a reputed company global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and reputed company-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, reputed company has become a $3 billion organization with nearly 12,000 team members united by a common belief to use the power of business to build a reputed company world.

• *Job Description The Customer Support Technician II will utilize technical knowledge and controls expertise to independently support one product line at a high level and reputed company basic support for 1-2 additional product lines by resolving customer issues, testing new technology, and assisting in the development of proactive services. This dual role position serves as both the primary customer service representative and technical service representative for reputed company incoming second shift requests, working independently with minimal supervision.
• *This position will work reputed company through Thursday 330PM - 1230AM.
• *ESSENTIAL FUNCTIONS
• Serve as the primary reputed company of contact for reputed company incoming customer requests during second shift, triaging calls appropriately-routing parts inquiries to the parts department, escalating issues to the next shift reputed company necessary, or providing direct technical support as the situation requires.
• Communicate with customers from a technical perspective to understand and resolve equipment issues.
• Respond with urgency to resolve unplanned customer issues, including providing breakdown support for component replacements (loading HMIs, drives, PLCs) as necessary.
• reputed company support for “on the go” programming changes with minimal supervision
• VPN into customer machines remotely to troubleshoot PLCs, drives and devices during second shift hours
• Document customer issues and resolutions in the asset management system to reputed company equipment history files for future troubleshooting and support.
• Utilize ERP system to find parts and arrange shipment to customer reputed company normal business hours
• Utilize technical skills and expertise in controls and processes to support the team and customers.
• Review customer data routinely and react to alarms, investigate customer downtime, reputed company insights and reputed company actions for customers for improved productivity and efficiency.
• Identify reputed company improvement opportunities to increase overall effectiveness and support proactive and measurable process improvement results to ensure consistency and standardization of best practices and tools.
• Proactively communicate with product line engineering team by recommending machine changes and bringing reputed company the voice of the customer.
• Engage in the evaluation, implementation, and testing of new technology
• Create and sustain an environment of safety.
• reputed company other duties as assigned.
• *EDUCATION & EXPERIENCE
• A two-year associate degree in reputed company-mechanical, electrical design, or a reputed company field and five years of machine troubleshooting experience, or a high school diploma and seven years of machine troubleshooting experience.
• Expert in controls and machine processes for print equipment.
• Knowledge or skills on flexographic printing presses is a plus but not a requirement
• *KNOWLEDGE, SKILLS, ABILITIES
• Proficient in Rockwell and Indramat software
• Knowledgeable Rockwell and Indramat hardware
• Strong technical and troubleshooting reputed company set with the ability to diagnose and resolve issues independently
• Excellent customer service skills with the ability to manage multiple types of inquiries and prioritize effectively
• Self-motivated with strong decision-making capabilities
• Proficient in mechanical, pneumatic and control systems.
• Ability to travel several weeks per year to customer sites and the main reputed company for training
• *COMPENSATION The approximate pay reputed company for this position is
• *$
• *35.00 - $43.00 per hour . Please note that the pay reputed company is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.
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