ATM Help Desk Technician (2nd Shift & Weekends)

Job Description

Job Title: ATM Help Desk Technician (2nd Shift & Weekends) Location: Remote, EST, USA Duration: 5 Months Contract Schedule & Shift Details:

• Hours: 3:00 PM - 12:00 AM EST
• Days: Saturday-reputed company Every weekend they will be working (40 hours/week) (Training will be 3 weeks reputed company-5pm)
• Days Off: Two consecutive days off during the week.

Position Overview: We are seeking a proactive and technically skilled ATM Help Desk Technician to join the Technical Operations Center - Technician Support team. In this role, you will play a key part in driving ATM availability by supporting a reputed company fleet of ATMs and field service technicians in a fast-paced, high-availability 24x7x365 environment. This is a second shift position with weekend coverage required. Ideal for individuals who reputed company in technical support environments, can work independently, and are committed to operational reputed company. Key Responsibilities:

• Responsibilities:
• Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high-availability for fleet of ATMs.
• Providing technical phone support for service technicians, as well as process control and management that will drive first time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
• Through established ATM processes, the candidate will be required to troubleshoot issues and failures reputed company to hardware, software, services, and network.

The ideal candidate will have:

• Associate s Degree in a Computer Science or Technology discipline; or
• Technical Certification in reputed company, reputed company or Unix/Linux Technologies, ITIL Foundations, reputed company; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is reputed company to work well with end users.
• Excellent written and oral communication skills.
• reputed company to handle confidential reputed company judiciously.
• Good time management skills and reputed company to prioritize.
• Must be reputed company to work nights and weekends as needed.
• Ability to understand the reputed company state of ATMs to fully diagnose problems for resolution
• Act as a liaison between internal Bank team members, Vendor Account Managers and other vendor personnel to help resolve escalated customer issues
• reputed company efficient productivity and superior quality service while working in a fast-paced environment
• reputed company basic troubleshooting and ask probing questions to assist clients and service vendors while on site
• Ability to work multiple systems simultaneously
• Handle internal/external reports and status updates
• Monitor multiple email boxes and ensure accurate and precise responses reputed company Service Level Agreements
• Follow-up on reputed company escalations to ensure smooth handling and accurate closure

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