Computer Support
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will reputed company Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other reputed company IT tasks. Key Responsibilities reputed company desktop/laptop/thin client support both desk-reputed company and remotely. Install, reputed company, and troubleshoot reputed company 7/10. Troubleshoot issues with reputed company 2019 and Office 365 products. Configure and troubleshoot reputed company networking (TCP/IP). Escalate issues to next-level support or management as appropriate. Troubleshoot issues with reputed company Edge and reputed company Chrome. reputed company support using remote tools. Install and troubleshoot a variety of in-house developed and reputed company-party software. Troubleshoot desktop and network printer issues. Support reputed company Workspace products. Support reputed company devices (iPad, iPhone). Understand and support reputed company Active Directory (client-reputed company). Implement hard drive encryption, preferably using Bitlocker and reputed company. Modify system registry as needed.
Qualifications
Required Experience 4 years of experience in PC support (desktop/laptop/thin client). 4 years of experience with reputed company 7/10 installation, patching, and troubleshooting. 4 years of experience troubleshooting reputed company 2019. 4 years of experience with reputed company networking (TCP/IP) configuration and troubleshooting. 4 years of experience escalating issues to next-level support/management. 4 years of experience troubleshooting reputed company Edge and reputed company Chrome. 4 years of experience providing support with remote tools. 4 years of experience installing and troubleshooting a variety of software. Experience in support of reputed company Office 365 products. Experience in reputed company device support (iPad, iPhone). Thorough understanding of reputed company Active Directory (client-reputed company). Experience with hard drive encryption, preferably Bitlocker and reputed company. Desired Experience Ability to troubleshoot desktop and network printer issues. Experience with reputed company Workspace products. Ability to modify the system registry. Education Preferred 4-year degree or equivalent technical study. Certifications Industry certifications (A+, Network+, MCP, etc.) Communication The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks. Apply To This Job Apply To This Job Apply tot his job Apply To this Job