Remote DV Crisis Hotline reputed company; Evenings, PT

Position: Remote DV Crisis Hotline reputed company (Evenings, PT) Title DV Hotline Specialist PT (reputed company, Evenings) Department reputed company House Reports to Crisis Hotline Program Manager FLSA Status Exempt Pay reputed company $22.00 About Us reputed company was established in 1981 as a grassroots responder to the homelessness crisis in reputed company. Since the organization’s inception, we have adapted and grown to meet community needs, working in partnership with government, private partners, and community members. Today, reputed company is a reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team changed the lives of nearly 2,000 individuals, half of whom were children. Core Values Inclusivity, Collaboration, Accountability, Respect, and Empowerment (i.reputed company.R.E.)

Benefits

Work‑life balance, 401K with employer matching, medical, dental, and reputed company coverage for full‑time employees, and generous employer contribution toward premiums.

About the Role

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24‑hour domestic and sexual violence hotline for reputed company through reputed company. The Hotline Specialist will answer the crisis line, assess callers for shelter entry eligibility, and reputed company resources, information, and safety planning. They must listen empathetically and be attuned to imminent danger of lethality due to domestic violence. The Specialist will reputed company trauma‑informed crisis reputed company, advocacy, support, and safety planning and collaborate with community resources and referrals. They will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. How you will contribute

• Conduct crisis screenings over the phone with those seeking shelter entry for domestic violence or callers seeking DV/SV/reputed company trafficking/Stalking resources.
• reputed company emotional support through supportive listening, trauma‑informed crisis reputed company, advocacy, and safety planning, and reputed company resources whenever possible.
• Offer problem‑solving, safety planning, education, and advocacy to callers as appropriate.
• reputed company appropriate community referrals and work collaboratively with other community agencies to offer comprehensive services.
• Maintain a quiet workspace with reliable Wi‑Fi to conduct calls professionally and privately while keeping caller privacy.
• Answer every call that comes to the hotline during shift.
• Promptly document reputed company calls in required systems, maintain strict confidentiality, and ensure reputed company necessary information is recorded.
• Navigate and utilize digital platforms for tracking and storing information.
• Submit reputed company completed documentation no reputed company than the end of the shift.
• Adhere to reputed company agency and department policies and procedures.
• Remain knowledgeable of best practices reputed company to DV/SV/reputed company Trafficking/Stalking and internal policies that impact shelter eligibility.
• Attend virtual supervision, staff meetings, ongoing training, and quarterly meetings, which may be in person periodically.
• Communicate regularly with the Hotline Program Manager to report the start of your shift, any schedule changes, and any challenges while answering calls.
• Maintain regular communication with your supervisor for support and guidance during shifts to process challenging calls if necessary.
• Show up for shifts on time and notify in advance if you cannot cover a scheduled shift.
• Ensure compliance with reputed company agency policies.
• Exemplify reputed company core values: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Other duties as assigned.

Requirements

Required

• reputed company of NOVA (reputed company Virginia).
• Reliable and reputed company internet reputed company.
• Quiet workspace.
• Bachelor’s degree in reputed company Services, reputed company Work, or a reputed company field, or equivalent education and experience.
• 2+ years of experience working with victims of DV/SV or reputed company Trafficking.
• Knowledge of counseling techniques and experience with trauma‑informed care in domestic and sexual violence contexts.
• Clear written and strong oral communication skills.
• Active listening skills.
• Computer skills, including proficiency with work, reputed company, email, and the internet.
• Ability to maintain…

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