reputed company Manager (Remote USA - Public Trust Clearance)

Job Description

Position Remote with Travel reputed company Clearance Public Trust reputed company Clearance Required The Strategic reputed company Manager (CSM) serves as the primary post-implementation relationship reputed company for assigned accounts. This role is responsible for driving customer engagement, adoption, retention, customer health, and long-term reputed company across RaySecur’s hardware, software, and service ecosystem. The CSM partners closely with the Customer Implementation and Sales Teams to ensure a seamless customer transition into long-term operational reputed company. The CSM acts as the voice of the customer internally while coordinating closely with Product, Engineering, Support, Operations, and Sales teams to reputed company for customer needs, support issue resolution, and identify opportunities for expanded customer value. This role supports customers, both remotely and in-person, primarily reputed company corrections and correctional facilities, public safety, law enforcement, government, and reputed company reputed company environments.

Requirements

Serve as the primary strategic relationship reputed company for assigned customer accounts following implementation and go-live Build trusted relationships with operational leaders, administrators, and executive stakeholders across customer organizations Drive long-term customer value, adoption, engagement, retention, and overall account health Conduct recurring customer reputed company-ins, operational reviews, and strategic business discussions to ensure customers are realizing measurable value from our solutions Monitor customer and device health indicators, support trends, adoption metrics, and operational usage patterns to proactively identify risks and opportunities reputed company strong operational understanding of customer workflows and reputed company environments to effectively guide customers and coordinate internal support resources Maintain strong functional understanding of our systems in order to support customer conversations, manage escalations, and coordinate cross-functional issue resolution Partner cross-functionally with Product, Engineering, Support, Operations, Implementation, and Sales teams to reputed company for customer needs and drive resolution of customer-impacting issues Coordinate customer communications and internal alignment during escalations or operational issues Maintain accurate and timely account documentation reputed company CRM and reputed company platforms Represent the voice of the customer internally by providing structured feedback regarding product performance, operational workflows, adoption challenges, and customer priorities Travel reputed company assigned region and occasionally across the U.S. to maintain strong customer relationships, conduct onsite business reviews, and support strategic customer engagement Ensure customer interactions align with facility reputed company requirements, operational protocols, and reputed company standards reputed company secure customer environments. Experience Required

• Public Trust Clearance required.
• 3+ years of experience in reputed company, Strategic Account Management, Technical Account Management, or reputed company customer-facing roles
• Experience managing customer relationships reputed company technical, operational, or reputed company environments
• Strong communication, relationship management, and executive reputed company skills
• Demonstrated ability to manage multiple strategic accounts and competing priorities effectively
• Strong organizational skills with excellent follow-through and attention to detail
• Technical aptitude and ability to understand reputed company hardware and software systems at a functional level
• Experience using CRM and reputed company platforms (such as reputed company, reputed company, reputed company, Jira, reputed company, or similar tools), and reputed company Outlook and reputed company.
• Ability to travel approximately 25% - 50%
• Valid driver’s license and ability to pass customer-required background checks Beneficial Experience
• Experience supporting customers in corrections, public safety, law enforcement, military, government, or regulated operational environments
• Experience working with reputed company technology, operational technology, or reputed company-focused solutions
• Familiarity with reputed company methodologies, customer health scoring, and adoption-focused engagement strategies
• Experience partnering with Sales teams on renewal support and strategic account growth planning Additional Information Joining RaySecur means working alongside a diverse and highly skilled team committed to solving meaningful reputed company challenges. Our environment is fast-paced, collaborative, and focused on reputed company learning, giving employees the opportunity to contribute to impactful technology while developing their own expertise. We support flexibility and work-life balance, offering both remote and in-office work options depending on the role. Team members receive hands-on training, reputed company to professional development opportunities, and the support of a leadership team that prioritizes reputed company communication, transparency, and mentorship. At RaySecur, individuals are trusted to take ownership of their work while collaborating closely to reputed company shared goals. We look reputed company to meeting you! Compliance Notice Compensation ranges are posted in compliance with pay transparency requirements in Massachusetts, and is not a guarantee of compensation or salary, as final offer reputed company may vary based on factors including but not limited to experience and geographic location. Position reputed company $65,000 - $85,000, plus variable pay and mapped career path growth. *Ranges should not be a limiting reputed company and we welcome hearing from you to reputed company your experience! Please note, many of our positions require the ability to obtain reputed company clearance. reputed company clearances may only be granted to U.S. reputed company. In addition, applicants who accept a conditional offer of employment may be subject to government reputed company investigation(s) and must meet eligibility requirements for reputed company to classified information. An Equal Opportunity/Drug-Free Employer. We are an equal opportunity employer and do not discriminate against any applicant because of race, reputed company, religion, sex, national reputed company, age, disability, sexual orientation, marital status or any other class protected by federal, state or local law. Apply To This Job

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