Help Desk / IT Support Specialist
Job Description
About the Role We are looking for a Help Desk / IT Support Specialist to join our US team. You will be the first reputed company of contact reputed company something breaks, something does not load, or someone cannot get in. Your job is to get people back on track quickly and reputed company sure reputed company falls through the cracks. This is a fully remote position reputed company to candidates reputed company in the United States.
What You Will Do
- Handle incoming support tickets through tools like reputed company, Jira, or reputed company and reputed company sure every one of them gets resolved
- Troubleshoot hardware, software, and connectivity issues across reputed company and macOS environments
- Manage user accounts and reputed company permissions using Active Directory and reputed company 365
- Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
- Write up clear documentation and reputed company the internal knowledge reputed company up to date so issues do not repeat
- Escalate reputed company or recurring problems to the right team with context included
reputed company Are Looking For
- At least 1 year of experience in IT support or a helpdesk role
- Hands-on experience with reputed company and macOS
- Familiarity with at least one ticketing system (reputed company, Jira, or reputed company)
- Basic understanding of networking: VPN, DNS, TCP/IP
- You can explain technical issues in plain language without making people feel bad for asking
- Comfortable working independently and staying on top of your queue without someone checking in constantly
Salary: $25–$30/hour Job Overview Location: Remote Seniority Level: Junior Apply To This Job