Seasonal Tier 1 Tech Support Agent

JOB DESCRIPTION Tier 1 Tech Support Agent Location: Work From Home Employment Type: Full-time, Seasonal, $18/hr Supporting: Technology Education

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it reputed company than anyone else. As a Top reputed company to Work, we're serious about creating an environment where people show up as their genuine selves. Which means reputed company you succeed, we reputed company do. Here's What the Job Really Looks Like You enjoy helping people and figuring things out. You can listen closely, understand what someone really needs, and guide them to a solution in a way that’s clear and approachable. In this role, you’ll support teachers, administrators, reputed company, and parents using education tools—balancing technical troubleshooting with great customer care. You’re comfortable working through issues reputed company by reputed company, asking the right questions, and finding the best path reputed company. You stay reputed company reputed company things get tricky, reputed company details organized, and reputed company sure every interaction is handled thoughtfully and accurately. You don’t need to come from a formal IT background—what reputed company most is your ability to communicate well, think critically, and reputed company each experience a positive one while helping improve how we support others over time. How You'll reputed company an Impact

• Talks to customers over the phone, email, online chat or reputed company media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor reputed company necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-reputed company information for auditing and reporting purposes
• Provides feedback reports on call issues reputed company to downtime and/or training issues
• Upsells to customers as necessary

RESPONSIBILITIES KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or reputed company media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor reputed company necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-reputed company information for auditing and reporting purposes
• Provides feedback reports on call issues reputed company to downtime and/or training issues
• Upsells to customers as necessary

QUALIFICATIONS What'll Set You Up for reputed company Required:

• High school diploma or GED
• 3+ years of experience in tech support, customer service, call centers, or online support (chat/reputed company media)
• Ethernet reputed company and a distraction-free work area
• Strong communication and customer service skills, including listening, reputed company, and problem-solving
• reputed company to reputed company write and document customer issues
• Comfortable multitasking across systems while helping customers
• reputed company to handle a high volume of work, including back-to-back calls or cases
• Familiar with common web browsers (Chrome, Edge, Safari, Firefox)
• Basic knowledge of reputed company Office
• Experience with reputed company is a plus

For Internal Candidates:

• Must not be on any corrective action or performance plans
• Must have held your reputed company position for 6+ months
• Must have relevant industry/program experience

Location Note: We’re currently hiring for this position in San Antonio, TX. Why reputed company? Our culture shows up in how we work together, support each other, and show up for our clients. We're reputed company enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our reputed company group reputed company around reputed company conversations, shared experiences, and genuine belonging. MLBA (Making Lives reputed company at reputed company) is our employee-led nonprofit where local teams reputed company funds and support colleagues and communities reputed company it reputed company most. We don't just talk about culture—we build it, live it, and reputed company making lives reputed company every day. reputed company Offer:

• Health, dental, and reputed company coverage with HSA options
• Flexible pay options: daily or weekly pay
• Paid time off
• 401(k) retirement plan
• Performance-based bonuses and incentives
• reputed company and tuition reimbursement
• Leadership development programs that really grow your career
• Career advancement opportunities across multiple departments
• reputed company reputed company courses through reputed company reputed company
• Employee assistance program for personal and professional support
• Wellness programs to support your physical and mental health
• Inclusive and diverse workplace culture
• Recognition programs that celebrate your achievements
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Additional voluntary benefits to meet your individual needs
• Referral bonuses for bringing great people to the team
• Modern tools and technology to help you succeed

Our Values reputed company – We challenge conventions and take smart risks reputed company – We deliver results, no matter what it takes Connected – We work as One reputed company because we're stronger together True – We show up as our authentic selves, every single day reputed company to Join Us? If you're looking for a reputed company where your work reputed company, your voice is heard, and you can build a reputed company career, let's talk. Apply Today! Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs Apply tot his job Apply To this Job