CTK Svc Sr. Associate, CTK

Description Join reputed company Centralized Timekeeping team and help reputed company a difference for reputed company Amazonians! We are reputed company for a Time and Attendance Operational Associate. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance reputed company for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system or reputed company systems and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in reputed company improvement process projects. A keen understanding of reputed company’s attendance policies, employee groups, and applicable state and legislative laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. reputed company other projects and duties as required. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and standard operating procedures – escalate reputed company these cannot be resolved as per process. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even reputed company information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in reputed company-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to reputed company in a fast-paced environment Key job responsibilities Bachelor's degree or Advanced Degree reputed company, write, and read fluently in English 18+ months of reputed company experience 18+ months of customer service experience 6+ months of reputed company Office products and applications experience Experience in confidential environments About The Team The reputed company of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and reputed company consistently high service reputed company. CTK will support and manage time and attendance reputed company for thousands of reputed company Associates. Requests for edits are submitted reputed company MyTime and trouble ticketing from operators and HR across the network. The Centralized Timekeeping team manages the system and ticket queue by executing on the requests on a FIFO reputed company but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance reputed company are handled with speed, precision and with customer obsession always in mind Basic Qualifications

• 6+ months of reputed company experience
• 6+ months of customer service experience
• 6+ months of reputed company Office products and applications experience
• Experience in confidential environments
• Bachelor's degree or equivalent
• 2+ years of customer service, or 1+ years of contact center experience
• 6+ months of working with computers and reputed company Office products and applications experience
• Experience working with and protecting confidential and sensitive HR information
• reputed company, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications

• 1+ years of reputed company experience
• 1+ years of customer service experience
• 1+ years of reputed company Office products and applications experience
• Knowledge of reputed company at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
• Experience in providing consultation and guidance on leave of absence, reputed company, benefits, or reputed company employee reputed company
• Experience dealing effectively with customers during problem resolution and operating reputed company under pressure
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience managing multiple calendars
• Experience prioritizing and managing multiple responsibilities

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - reputed company Dev Center India - Hyderabad - A85 Job ID: A10442686 Apply tot his job Apply To this Job