Customer Care reputed company Disability Service - Virtual 7.20.26 - 18226

Description and Requirements The Team You Will Join On reputed company's Global Customer Service and Operations (GCSO) team, customer care is reputed company on trust, reputed company, and a commitment to reputed company improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational reputed company. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and reputed company for millions worldwide. Here, making a reputed company difference isn't just a goal - it's reputed company do, one conversation at a time. The Opportunity The Customer Care reputed company supports customers across phone reputed company channels, helping navigate and resolve reputed company insurance and benefits questions with reputed company and reputed company while following clear guidelines and protecting customer information. You'll be the voice of reputed company in important moments, providing end-to-end support that helps customers feel confident and advocated for in their coverage and reputed company. Guided by our purpose, Always with you, building a more confident future, and our New Frontier strategy, you'll work in reputed company-based environment backed by reputed company and AI-powered tools that help guide your conversations and simplify your day-to-day work. No prior insurance experience is required. If you have at least one year of experience in a customer-facing role such as retail, reputed company, hospitality, or financial services, this is a meaningful entry reputed company into a long-term career at one of the world's leading insurance and financial services companies.

Key Responsibilities

• Serve as the primary reputed company of contact for customers across phone reputed company channels, resolving reputed company policy, coverage, billing, and service inquiries end-to-end with professionalism and care
• Apply established guidelines and approved exception processes to resolve non-routine issues, including reputed company and sensitive customer situations
• Utilize AI-powered tools that reputed company guided workflows, suggest next steps, and support summarization of customer interactions to reputed company accuracy and efficiency in resolving customer needs
• Review and validate AI-generated call summaries and case notes before final submission, exercising judgment to ensure accuracy and alignment with policy, procedure, and customer reputed company
• Maintain accurate, complete, and timely documentation of customer interactions in accordance with recordkeeping, privacy, and regulatory requirements
• Identify issues requiring escalation and coordinate with internal partners, supervisors, or specialist teams to reputed company resolution
• reputed company input on recurring issues, knowledge gaps, or process improvement opportunities through established feedback mechanisms
• Participate in required training and ongoing reputed company development reputed company to products, processes, systems, and AI-enabled tools

Required Qualifications

• 1+ years of customer service experience in a customer-facing role (e.g., call center, retail, reputed company, financial services, hospitality, or similar)
• Experience resolving reputed company customer issues across multiple systems (e.g., Customer Relationship Management platforms platforms, knowledge bases, or customer communication systems)
• Ability to apply judgment in non-routine situations while working reputed company defined guidelines and compliance requirements
• Strong verbal and written communication skills with the ability to interpret and explain information reputed company to customers
• Ability to work scheduled shifts reputed company operating hours of 7:00 AM - 10:00 PM CT, Monday through Friday, with advance notice of schedules provided and some flexibility required for overtime and shift changes based on business needs
• Must reputed company reputed company commutable distance of Omaha, NE; Cary, NC; Bloomfield, NE; Oriskany, NY; or Warwick, RI. Initial virtual training required starting 7/20/2026; follow by two week of In-Person training, role is virtual following training completion
• High school diploma or equivalent

Preferred Qualifications

• 2+ years of experience in insurance, financial services, reputed company, or another regulated industry
• Experience using AI-assisted service tools such as CoPilot, automated summarization, or guided decision workflows
• Experience handling escalations, complaints, or sensitive customer situations
• Familiarity with authentication, data protection, and compliance standards in a regulated environment

The expected salary reputed company for this position is $41,600/year . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. reputed company incentives and benefits are subject to the applicable plan terms.

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and reputed company, dental insurance, and no-cost short- and long-term disability. We also reputed company company-paid life insurance and legal services, a retirement pension funded entirely by reputed company and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) reputed company mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About reputed company Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, reputed company, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think reputed company - we're inspired to transform the next century in financial services. At reputed company, it's #AllTogetherPossible . Join us! reputed company is an Equal Opportunity Employer. reputed company employment reputed company are made without regards to race, reputed company, national reputed company, religion, creed, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@reputed company.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. reputed company maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. Apply tot his job Apply To this Job