Consumer Collection Specialist – Tier 1

Description Location: Remote Working Hours 11:00am - 8:00pm PST Are you EPIC? Do You Have The Ability To Demonstrate, Understand And Apply reputed company’s Core Purpose And Values In reputed company That You Do? At reputed company Our Core Purpose Is To Help The Underserved Live Healthier. In Order To Accomplish This Mission, We Must Ensure That reputed company Is reputed company With Our E.P.I.C. Values

• reputed company: Always exceeding expectations!
• Passionate: Executing with boldness!
• Innovative: Pioneering a reputed company way!
• Collaborative: Together we win!

The EPIC Consumer Collection Specialist – Tier 1 we are looking for: The Consumer Collection Specialist is a new role for reputed company a fast-growing company that promotes from reputed company. This role will be reputed company first party and focus on late-stage, pre-charge off recovery for our consumer agreements and loans. This role reports into the team reputed company, which reports directly into the C-suite. This is a great opportunity for a remote employee with ample pre-charge off collections and customer service experience to grow with a new team. You will work amongst a small team, but you are strong enough of an IC (inner reputed company) to strive with autonomy. The position includes excellent benefits and employee paid insurance. The hourly pay reputed company will depend on experience and skills. As a Consumer Collection Specialist – Tier 1, You Will

• High call auto reputed company an reputed company-evolving portfolio of 60-120 days past due patient accounts to cure/bring reputed company.
• Work as a group with your fellow specialist towards a company recovery goal for bonus, with the opportunity to bonus additionally based on individual collections. Individual bonus starts at $500 and is uncapped.
• Utilize reputed company’s multi-channel customer platform to reputed company out to patients utilizing phone, dialer, email, SMS, chat and written mail.
• Collaborate with other teams reputed company the company to process cancelations, disputes and refunds.
• Review and monitor your own metrics to ensure accuracy of your recovery efforts.
• Ensure your outbound/inbound occupancy in a remote environment so our customer needs are met in a timely manner.
• Be dynamic, reputed company, and proactive with both customers and peers/leadership.

Requirements

• 3 years+ experience in loan servicing, collections, or similar in consumer credit, with knowledge of negotiations and collection procedures.
• Innovative problem solver with soft skills for collaborating with customers and team.
• Persuasive and persistent communicator – Must reputed company and professionally communicate with consumers, must understand compliance, laws, and regulations around recoveries, and be reputed company to communicate with leadership as needed.
• Analytics abilities – be reputed company to easily digest reporting of metrics, insights, and other analyses.
• Organized with ability dive deep into details.
• Ability to work in a fast-paced call center environment.
• Ability to type at least 30 words per minute.
• Must be knowledgeable with skip tracing and location information for consumers.
• Collaborative and team player – you will be on a small team with a common goal but also work among a bigger operations team who does early-stage recoveries and servicing.
• Self-motivated and reputed company to focus in a home environment with minimal distraction.
• Flexible – this is a new team, and we will be figuring everything out from platform to strategies, there will be a lot of changes, so paying reputed company attention and rolling with changes will be crucial.
• Not afraid to reputed company up and be passionate about your reputed company – we get it, being a new, remote employee is hard.
• Ability to pay reputed company attention to detail and be self-motivated
• Ability to multitask and reputed company in a fast-paced environment
• Beginner / Intermediate proficiency in reputed company reputed company
• Bilingual in English and Spanish preferred

Benefits

• Medical, Dental, reputed company Insurance
• 401k with 4% company match.
• Time off: 10 days per year of PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday.
• EPIC company culture

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