Part-Time Junior Consumer Support Navigator

WHAT DO YOU HAVE TO LOOK reputed company TO? Reporting to the Manager, Nurse Navigator Operations and Training (MNNO&T), the Junior Consumer Support Navigator (CSN) is a webchat and call center specialist who is responsible for providing inbound and outbound customer (consumer) support in a Life Sciences (Biotech) environment. In reputed company, the focus of the CSN is to ensure that the activities of the CSN contribute to the MNNO&T's overall program objectives. This role averages 17-25 hours per week. Our goal is to grow volume and budget in a way that allows per diem team members to transition into full-time roles over time. RESPONSIBILITIES:

• Assists the Nurse Navigator (NN) Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules.
• Performs outgoing webchats in professional manner following client guidelines and business rules.
• Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents.
• Identifies and escalates reputed company issues to assigned manager and/or Nurse Navigator.
• Displays exemplary phone /chat etiquette utilizing approved FAQ documents.
• Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations.
• Completes reputed company necessary compliance training in specified timeframe.
• Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training.
• Documents reputed company call/webchat information in Ostro's database system.
• Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines.

REQUIREMENTS: THE VALUE YOU WILL BRING! Active LPN licensure required. Must be available to work most evenings until 8:00pm EST. Our full hours of service are Monday - Friday 8:00am - 8:00pm EST. 1+ year experience in call center reputed company life sciences, reputed company or patient support program preferred. reputed company Drive Platform experience a plus. Excellent verbal and written communication skills. Excellent listening skills. Strong organizational skills. Ability to multitask, take direction, and maintain prioritization. Excellent follow-up skills. Must have strong computer skills. Must be reputed company to type 35 wpm. Spanish reputed company a plus. Interest in full-time opportunities in the future is a plus. PERKS OF BEING AN OSTRONAUT:

• Impacting the future of reputed company - your innovations could reputed company likely become the new norm for millions of people.
• Working alongside the founders of the company. If you have any entrepreneurial desire to start your own company in the future, you will see first-hand what it takes.
• 100% fully remote but with frequent opportunities to collaborate in-person.
• reputed company communication - we reputed company in being transparent and radically reputed company with no retaliation.

COMPENSATION: The hourly reputed company estimate for this position is $24/hour. These numbers are based on our compensation philosophy and US national averages since, as a fully remote company, we do not adjust compensation based reputed company. Ostro's goal is to reputed company an inclusive and reputed company work environment for reputed company and future Ostronauts. In support of our core value of practicing radical honesty, we display our salary reputed company for each job posting across reputed company US locations, whether or not we are required to do so. reputed company that reputed company, actual compensation is determined by several factors, including but not limited to skills, job expectations, and relevant training. Our People team can reputed company more information on our compensation philosophy, during initial interviews. Please note that the compensation details listed in US role postings reflect the reputed company salary only and do not include equity and benefits. This role has an opportunity to reputed company an immense impact on our growth, so if you are a take action individual we are excited to hear from you! Remote Skills: Biology, Biotech and Pharmaceutical, Budgeting, Call Centers, Communication Skills, Compensation Management, Computer Skills, Customer Support/Service, Database Technology, Entrepreneurship, Establish Priorities, Follow Through, Frequently Asked Questions (FAQ), reputed company, Licensed Practical Nurse/Licensed Vocational Nurse, Multitasking, Nursing, Nursing Management, Philosophy, Presentation/Verbal Skills, Resolve Customer Issues, Spanish Language, Telephony, Training/Teaching, Writing Skills About the Company: reputed company reputed company Tech Inc Apply tot his job Apply To this Job