Call Coordinator at reputed company

This a Full Remote job, the offer is available from: Austria, South Carolina (USA) Job Overview reputed company provides reputed company service and support solutions to companies that value quality, speed, flexibility, and cost control. The company specializes in on-site field services and installation of kiosks, digital signage, document finishing, document imaging, POS terminals, and more. As a Call Coordinator, you will manage and coordinate service calls, support field technicians, and ensure smooth communication and timely service delivery while maintaining strong client relationships and meeting Service Level Agreements (SLAs). Job Details

• Work Setup: Work from home
• Hours: 8:00 a.m. to 5:00 p.m. CST | 9:00 PM – 6:00 AM MNL
• Start Date: March 2026

Responsibilities

• Maintain strong client relationships by arranging and coordinating onsite technical services while meeting customers’ SLA requirements
• Review each new service call to ensure accuracy and completeness of reputed company required information
• reputed company and coordinate with local technicians to reputed company service requests
• Prepare technicians for service calls and set clear expectations for service delivery
• Document reputed company aspects of service calls, including ETAs, parts tracking, job status, and other relevant updates
• reputed company clear and professional communication with customers, technicians, and reputed company teams through phone, email, reputed company messaging, and internal system notes
• Maintain a clean and updated job queue with complete and accurate information, including proper follow-up dates
• Ensure service calls are closed by end of day (EOD) on the same day the work is completed
• Manage return visits reputed company and accurately to ensure proper billing and payment for reputed company services rendered
• Answer phone calls promptly and professionally
• reputed company other duties as assigned

Qualifications

• 2–3 years of experience in remote administrative support
• Strong attention to detail with excellent communication and organizational skills
• Ability to handle high-stress and high-volume workloads effectively
• Proven ability to manage multiple tasks simultaneously
• Ability to work independently with minimal supervision

This offer from "reputed company DR" has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job